Browsing DSpace | ZHAW digitalcollection

Browsing by Subject IFM

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:

Showing results 40 to 59 of 63 < previous next >

Issue Date	Title	Involved Person(s)
2002	Prosocial service behaviors and their role in influencing perceived service quality	Coenen, Christian
2008	Prosoziale Kompetenz des Mitarbeiters in der Dienstleistungsinteraktion	Coenen, Christian
2005	Prosoziales Dienstleisterverhalten im Kundenkontakt	Coenen, Christian
2016	Reference procedure model for integrating FM applications in hospitals	Gerber, Nicole; Mohd-Noor, M. N.; Tucker, M.
2010	Reputation and public awareness of facilities management : a quantitative survey	Coenen, Christian; von Felten, Daniel; Schmid, Mirjam
2015	Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion	Hofer, Susanne; Gerber, Nicole
2015	Service catalogue for non-medical support services in Hospitals (LekaS) : SN EN 15221-4 adapted, expanded and commented branchspecifically	Gerber, Nicole; Läuppi, Viola
2007	Service Excellence als Impulsgeber : Strategien - Management - Innovation - Branchen	Gouthier, Matthias H. J.; Coenen, Christian; Schulze, Henning S.; Wegmann, Christoph
2007	Service-Excellence durch Prosocial Service Performance	Coenen, Christian
2001	Service-orientation and service-competence of customer-contact employees	Coenen, Christian
2001	Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern	Coenen, Christian
1999	Serviceorientierung von Kundenkontakt-Mitarbeitern	Coenen, Christian
2005	Social software as a new way of customer employee interaction	Coenen, Christian; Müller-Seitz, G.
2002	Tagungsbericht - 11th Annual AMA frontiers in services conference	Gouthier, M.; Coenen, Christian
2017	Uber in der Pflege? : Plattformen mit Dienstleistungen in der Pflege und Betreuung	Otto, Ulrich; Hegedüs, Anna; Kofler, Andrea; Kunze, Christophe
2004	Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth	Coenen, Christian
2015	Verpflegungssituation und ambulante Mahlzeitendienste in der Schweiz : die VERLA-Studie	Brombach, Christine; Pfau, Claudia; Pipas, Maxine; Ziesemer, Katrin; Bergheim, Ina, et al
2011	When the grass is greener on my side of the fence - I'll tell others! : how consumers' competitive assessments of service firms influence positive word-of-mouth	Mende, Martin; Thompson, Scott; Coenen, Christian
2010	Wie sieht es mit dem Lohn aus?	von Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam
2010	Wie Unternehmen mit Service Excellence beim Kunden punkten	Coenen, Christian; Loepfe, Steven

Showing results 40 to 59 of 63 < previous next >