Title: Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth
Authors : Coenen, Christian
Proceedings: Conference Proceedings of the 9th International Research Symposium on Service Quality
Conference details: 9th International Research Symposium on Service Quality, June 15-18, Karlstad, 2004
Issue Date: 2004
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : English
Subjects : IFM
Subject (DDC) : 658.8: Marketing management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
URI: https://digitalcollection.zhaw.ch/handle/11475/3593
Appears in Collections:Publikationen Life Sciences und Facility Management

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