Publication type: Conference paper
Type of review: Not specified
Title: Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth
Authors: Coenen, Christian
Proceedings: Conference Proceedings of the 9th International Research Symposium on Service Quality
Conference details: 9th International Research Symposium on Service Quality, Karlstad, Sweden, 15-18 June 2004
Issue Date: 2004
Language: English
Subjects: IFM
Subject (DDC): 658.8: Marketing management
URI: https://digitalcollection.zhaw.ch/handle/11475/3593
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in Collections:Publikationen Life Sciences und Facility Management

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