Title: Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth
Authors : Coenen, Christian
Proceedings: Conference Proceedings of the 9th International Research Symposium on Service Quality
Conference details: 9th International Research Symposium on Service Quality, June 15-18, Karlstad, 2004
Issue Date: 2004
Language : Englisch / English
Subjects : IFM
Subject (DDC) : 658.8: Marketingmanagement
Departement: Life Sciences und Facility Management
Organisational Unit: Institut für Facility Management (IFM)
Publication type: Konferenz: Paper / Conference Paper
Type of review: Keine Angabe / Not specified
URI: https://digitalcollection.zhaw.ch/handle/11475/3593
License (according to publishing contract) : Lizenz gemäss Verlagsvertrag / Licence according to publishing contract
Appears in Collections:Publikationen Life Sciences und Facility Management

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