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https://doi.org/10.21256/zhaw-1488| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion |
| Authors: | Hofer, Susanne Gerber, Nicole |
| DOI: | 10.21256/zhaw-1488 |
| Proceedings: | EuroFM 2015 Proceedings |
| Page(s): | 20 |
| Pages to: | 25 |
| Conference details: | EuroFM, Glasgow, Ireland, 2015 |
| Issue Date: | 2015 |
| Publisher / Ed. Institution: | EuroFM Network |
| ISSN: | 1993-1980 |
| Language: | English |
| Subjects: | HM; IFM; Chief Operating Officers; Chief Facility Managing Officers |
| Subject (DDC): | 658.2: Facility Management |
| Abstract: | The profile of a Chief Operating Officer (COO) mostly defines the role of the manager responsible for daily business operations, reporting to the Chief Executive Officer (CEO). For service companies or institutions with no industrial production but instead a high ratio of hospitality aspects, no adequate profile in terms of leading support processes has so far been discussed on a broad level. The setup of the Service Allocation Model for Non-Medical Support Services in Hospitals (LemoS) has revealed that the coordination of resources and data between the different FM areas defined in the norm SN EN 15221-4 (2011) means a new discipline and role, by means of which FM will be able to prove its importance in controlling and developing service companies. For this purpose, LemoS was adapted to general service companies such as airports, ground transportation companies, hotels, food service providers, event management businesses, safety & security providers, logistics & procurement firms and postal services, where FM plays an even more important role than the classical management support services. The result is the Service Allocation Model for Service Companies (SAMoS). On this basis, the differences between the tasks of Chief Operating Officers (COOs) and Chief Facility Managing Officers (CFMOs) can be discussed systematically, as well as the (future) profile and role of the latter. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/1704 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 2017_Gerber_Role Model for CFMOs_EuroFM.pdf | 838.04 kB | Adobe PDF |  View/Open |
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Hofer, S., & Gerber, N. (2015). Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion [Conference paper]. EuroFM 2015 Proceedings, 20–25. https://doi.org/10.21256/zhaw-1488
Hofer, S. and Gerber, N. (2015) ‘Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion’, in EuroFM 2015 Proceedings. EuroFM Network, pp. 20–25. Available at: https://doi.org/10.21256/zhaw-1488.
S. Hofer and N. Gerber, “Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion,” in EuroFM 2015 Proceedings, 2015, pp. 20–25. doi: 10.21256/zhaw-1488.
HOFER, Susanne und Nicole GERBER, 2015. Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion. In: EuroFM 2015 Proceedings. Conference paper. EuroFM Network. 2015. S. 20–25
Hofer, Susanne, and Nicole Gerber. 2015. “Role Model for Chief Facility Managing Officers (CFMOs) Based on the Service Allocation Model for Service Companies (SAMoS) : A Theoretical Reflection and Basis for Discussion.” Conference paper. In EuroFM 2015 Proceedings, 20–25. EuroFM Network. https://doi.org/10.21256/zhaw-1488.
Hofer, Susanne, and Nicole Gerber. “Role Model for Chief Facility Managing Officers (CFMOs) Based on the Service Allocation Model for Service Companies (SAMoS) : A Theoretical Reflection and Basis for Discussion.” EuroFM 2015 Proceedings, EuroFM Network, 2015, pp. 20–25, https://doi.org/10.21256/zhaw-1488.
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