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Publication type: Conference paper
Type of review: Peer review (publication)
Title: Role model for chief facility managing officers (CFMOs) based on the service allocation model for service companies (SAMoS) : a theoretical reflection and basis for discussion
Authors: Hofer, Susanne
Gerber, Nicole
DOI: 10.21256/zhaw-1488
Proceedings: EuroFM 2015 Proceedings
Pages: 20
Pages to: 25
Conference details: EuroFM, Glasgow, Ireland, 2015
Issue Date: 2015
Publisher / Ed. Institution: EuroFM Network
ISSN: 1993-1980
Language: English
Subjects: HM; IFM; Chief Operating Officers; Chief Facility Managing Officers
Subject (DDC): 658.2: Facility Management
Abstract: The profile of a Chief Operating Officer (COO) mostly defines the role of the manager responsible for daily business operations, reporting to the Chief Executive Officer (CEO). For service companies or institutions with no industrial production but instead a high ratio of hospitality aspects, no adequate profile in terms of leading support processes has so far been discussed on a broad level. The setup of the Service Allocation Model for Non-Medical Support Services in Hospitals (LemoS) has revealed that the coordination of resources and data between the different FM areas defined in the norm SN EN 15221-4 (2011) means a new discipline and role, by means of which FM will be able to prove its importance in controlling and developing service companies. For this purpose, LemoS was adapted to general service companies such as airports, ground transportation companies, hotels, food service providers, event management businesses, safety & security providers, logistics & procurement firms and postal services, where FM plays an even more important role than the classical management support services. The result is the Service Allocation Model for Service Companies (SAMoS). On this basis, the differences between the tasks of Chief Operating Officers (COOs) and Chief Facility Managing Officers (CFMOs) can be discussed systematically, as well as the (future) profile and role of the latter.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in collections:Publikationen Life Sciences und Facility Management

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