Title: Prosocial service behaviors and their role in influencing perceived service quality
Authors : Coenen, Christian
Proceedings: Conference Proceedings of 11th Annual AMA Frontiers in Service Conference
Conference details: 11th Annual AMA Frontiers in Service Conference, Maastricht, June 27-29, 2002
Issue Date: 2002
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : English
Subjects : IFM
Subject (DDC) : 658.2: Facility Management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
URI: https://digitalcollection.zhaw.ch/handle/11475/3592
Appears in Collections:Publikationen Life Sciences und Facility Management

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