Title: Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Authors : Coenen, Christian
Published in : Jahrbuch Dienstleistungsmanagement 2001 : Interaktionen im Dienstleistungsbereich
Pages : 341
Pages to: 374
Publisher / Ed. Institution : Gabler
Publisher / Ed. Institution: Wiesbaden
Issue Date: 2001
Language : Deutsch / German
Subjects : IFM
Subject (DDC) : 658.8: Marketingmanagement
Departement: Life Sciences und Facility Management
Organisational Unit: Institut für Facility Management (IFM)
Publication type: Buchbeitrag / Book Part
Type of review: Keine Angabe / Not specified
ISBN: 978-3-322-91284-8
URI: https://digitalcollection.zhaw.ch/handle/11475/3563
License (according to publishing contract) : Lizenz gemäss Verlagsvertrag / Licence according to publishing contract
Appears in Collections:Publikationen Life Sciences und Facility Management

Files in This Item:
There are no files associated with this item.

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.