Title: Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Authors : Coenen, Christian
Published in : Jahrbuch Dienstleistungsmanagement 2001 : Interaktionen im Dienstleistungsbereich
Pages : 341
Pages to: 374
Publisher / Ed. Institution : Gabler
Publisher / Ed. Institution: Wiesbaden
Issue Date: 2001
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : German
Subjects : IFM
Subject (DDC) : 658.8: Marketing management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Book Part
ISBN: 978-3-322-91284-8
URI: https://digitalcollection.zhaw.ch/handle/11475/3563
Appears in Collections:Publikationen Life Sciences und Facility Management

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