Title: Prosoziale Kompetenz des Mitarbeiters in der Dienstleistungsinteraktion
Authors : Coenen, Christian
Published in : Dienstleistungskompetenz : strategische Differenzierung durch konsequente Kundenorientierung
Pages : 507
Pages to: 524
Editors of the parent work: Füglistaller, U.
Publisher / Ed. Institution : Versus
Publisher / Ed. Institution: Zürich
Issue Date: 2008
Language : Deutsch / German
Subjects : IFM
Subject (DDC) : 658.8: Marketingmanagement
Departement: Life Sciences und Facility Management
Organisational Unit: Institut für Facility Management (IFM)
Publication type: Buchbeitrag / Book Part
Type of review: Keine Angabe / Not specified
ISBN: 978-3-03909-085-3
URI: https://digitalcollection.zhaw.ch/handle/11475/3562
License (according to publishing contract) : Lizenz gemäss Verlagsvertrag / Licence according to publishing contract
Appears in Collections:Publikationen Life Sciences und Facility Management

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