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Results 1-15 of 17 (Search time: 0.008 seconds).
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Issue DateTitleInvolved Person(s)
Nov-2012Gute Führung steigert die KundenorientierungCoenen, Christian; Waldburger, Doris; Pfammatter, Sandra
2012FM-Blueprinting : Schaffung von interdisziplinärer Transparenz für die Kern- und Unterstützungsprozessevon Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam
2012Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationshipsMende, Martin; Thompson, Scott; Coenen, Christian
2012The added value of facilities management : concepts, findings and perspectivesJensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012FM as value network : exploring relationships amongst key FM stakeholdersAlexander, Keith; Coenen, Christian; Kok, Herman
2012FM Servicebarometer : measuring and controlling internal service qualityCoenen, Christian; Waldburger, Doris; von Felten, Daniel
2012In search for the added value of FM : what we know and what we need to learnJensen, Per Anker; van der Voordt, Theo; Coenen, Christian; von Felten, Daniel; Lindholm, Anna‐Liisa; Balslev Nielsen, Susanne; Riratanaphong, Chaiwat; Pfenninger, Mirjam
2012Service-centric logic of FMCoenen, Christian; von Felten, Daniel
2012FM-Servicebarometer : Mess- und Steuerungsinstrument interner DienstleistungsqualitätCoenen, Christian; Waldburger, Doris
2012Erfolgreiche Umsetzung von Service Excellence im FM der Roche DiagnosticsCoenen, Christian; Loepfe, Steven; Schleuniger, Felix
2012Implementing service excellence in FM : measures and ImplicationsCoenen, Christian; Loepfe, Steven
2012The added value of FM : comparisons and lessons learnedJensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2012The added value of FM : background and introductionJensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012Beyond financial performance : capturing relationship value in FMCoenen, Christian; von Felten, Daniel; Waldburger, Doris
2012Analysing added value by applying FM blueprintingvon Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam
Results 1-15 of 17 (Search time: 0.008 seconds).