Publication type: | Conference paper |
Type of review: | Not specified |
Title: | FM Servicebarometer : measuring and controlling internal service quality |
Authors: | Coenen, Christian Waldburger, Doris von Felten, Daniel |
Proceedings: | Proceedings of the 11th EuroFM Research Symposium |
Page(s): | 40 |
Pages to: | 51 |
Conference details: | European Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012 |
Issue Date: | 2012 |
Publisher / Ed. Institution: | Polyteknisk Forlag |
Publisher / Ed. Institution: | Lyngby |
Language: | English |
Subjects: | Service quality; Customer satisfaction; Measurement |
Subject (DDC): | 658.2: Facility Management 658.8: Marketing management |
URI: | https://digitalcollection.zhaw.ch/handle/11475/3600 |
Fulltext version: | Published version |
License (according to publishing contract): | Licence according to publishing contract |
Departement: | Life Sciences and Facility Management |
Organisational Unit: | Institute of Facility Management (IFM) |
Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C., Waldburger, D., & von Felten, D. (2012). FM Servicebarometer : measuring and controlling internal service quality [Conference paper]. Proceedings of the 11th EuroFM Research Symposium, 40–51.
Coenen, C., Waldburger, D. and von Felten, D. (2012) ‘FM Servicebarometer : measuring and controlling internal service quality’, in Proceedings of the 11th EuroFM Research Symposium. Lyngby: Polyteknisk Forlag, pp. 40–51.
C. Coenen, D. Waldburger, and D. von Felten, “FM Servicebarometer : measuring and controlling internal service quality,” in Proceedings of the 11th EuroFM Research Symposium, 2012, pp. 40–51.
COENEN, Christian, Doris WALDBURGER und Daniel VON FELTEN, 2012. FM Servicebarometer : measuring and controlling internal service quality. In: Proceedings of the 11th EuroFM Research Symposium. Conference paper. Lyngby: Polyteknisk Forlag. 2012. S. 40–51
Coenen, Christian, Doris Waldburger, and Daniel von Felten. 2012. “FM Servicebarometer : Measuring and Controlling Internal Service Quality.” Conference paper. In Proceedings of the 11th EuroFM Research Symposium, 40–51. Lyngby: Polyteknisk Forlag.
Coenen, Christian, et al. “FM Servicebarometer : Measuring and Controlling Internal Service Quality.” Proceedings of the 11th EuroFM Research Symposium, Polyteknisk Forlag, 2012, pp. 40–51.
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