Title: FM Servicebarometer : measuring and controlling internal service quality
Authors : Coenen, Christian
Waldburger, Doris
von Felten, Daniel
Proceedings: Proceedings of the 11th EuroFM Research Symposium
Pages : 40
Pages to: 51
Conference details: European Facility Management Conference 2012, Copenhagen, May 23-25, 2012
Publisher / Ed. Institution : Polyteknisk Forlag
Publisher / Ed. Institution: Lyngby
Issue Date: 2012
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : English
Subjects : Service quality; Customer satisfaction; Measurement
Subject (DDC) : 658.2: Facility Management
658.8: Marketing management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
URI: https://digitalcollection.zhaw.ch/handle/11475/3600
Appears in Collections:Publikationen Life Sciences und Facility Management

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