| Publication type: | Conference paper |
| Type of review: | Not specified |
| Title: | FM Servicebarometer : measuring and controlling internal service quality |
| Authors: | Coenen, Christian Waldburger, Doris von Felten, Daniel |
| Proceedings: | Proceedings of the 11th EuroFM Research Symposium |
| Page(s): | 40 |
| Pages to: | 51 |
| Conference details: | European Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012 |
| Issue Date: | 2012 |
| Publisher / Ed. Institution: | Polyteknisk Forlag |
| Publisher / Ed. Institution: | Lyngby |
| Language: | English |
| Subjects: | Service quality; Customer satisfaction; Measurement |
| Subject (DDC): | 658.2: Facility Management 658.8: Marketing management |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3600 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C., Waldburger, D., & von Felten, D. (2012). FM Servicebarometer : measuring and controlling internal service quality [Conference paper]. Proceedings of the 11th EuroFM Research Symposium, 40–51.
Coenen, C., Waldburger, D. and von Felten, D. (2012) ‘FM Servicebarometer : measuring and controlling internal service quality’, in Proceedings of the 11th EuroFM Research Symposium. Lyngby: Polyteknisk Forlag, pp. 40–51.
C. Coenen, D. Waldburger, and D. von Felten, “FM Servicebarometer : measuring and controlling internal service quality,” in Proceedings of the 11th EuroFM Research Symposium, 2012, pp. 40–51.
COENEN, Christian, Doris WALDBURGER und Daniel VON FELTEN, 2012. FM Servicebarometer : measuring and controlling internal service quality. In: Proceedings of the 11th EuroFM Research Symposium. Conference paper. Lyngby: Polyteknisk Forlag. 2012. S. 40–51
Coenen, Christian, Doris Waldburger, and Daniel von Felten. 2012. “FM Servicebarometer : Measuring and Controlling Internal Service Quality.” Conference paper. In Proceedings of the 11th EuroFM Research Symposium, 40–51. Lyngby: Polyteknisk Forlag.
Coenen, Christian, et al. “FM Servicebarometer : Measuring and Controlling Internal Service Quality.” Proceedings of the 11th EuroFM Research Symposium, Polyteknisk Forlag, 2012, pp. 40–51.
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