Title: Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics
Authors : Coenen, Christian
Loepfe, Steven
Schleuniger, Felix
Proceedings: Tagungsband Facility Management Kongress 2012
Pages : 513
Pages to: 522
Conference details: Facility Management Kongress 2012, Frankfurt am Main, 6.-8. März 2012
Publisher / Ed. Institution : VDE
Publisher / Ed. Institution: Berlin
Issue Date: 2012
Language : Deutsch / German
Subjects : Servicequalität; Internes Marketing; HR; Kundenorientierung
Subject (DDC) : 658.2: Facility Management
658.8: Marketingmanagement
Departement: Life Sciences und Facility Management
Organisational Unit: Institut für Facility Management (IFM)
Publication type: Konferenz: Paper / Conference Paper
Type of review: Keine Angabe / Not specified
URI: https://digitalcollection.zhaw.ch/handle/11475/3638
License (according to publishing contract) : Lizenz gemäss Verlagsvertrag / Licence according to publishing contract
Appears in Collections:Publikationen Life Sciences und Facility Management

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