| Publication type: | Conference paper |
| Type of review: | Not specified |
| Title: | Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics |
| Authors: | Coenen, Christian Loepfe, Steven Schleuniger, Felix |
| Proceedings: | Tagungsband Facility Management Kongress 2012 |
| Page(s): | 513 |
| Pages to: | 522 |
| Conference details: | Facility Management Kongress 2012, Frankfurt am Main, Deutschland, 6.-8. März 2012 |
| Issue Date: | 2012 |
| Publisher / Ed. Institution: | VDE |
| Publisher / Ed. Institution: | Berlin |
| Language: | German |
| Subjects: | Servicequalität; Internes Marketing; HR; Kundenorientierung |
| Subject (DDC): | 658.2: Facility Management 658.8: Marketing management |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3638 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C., Loepfe, S., & Schleuniger, F. (2012). Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics [Conference paper]. Tagungsband Facility Management Kongress 2012, 513–522.
Coenen, C., Loepfe, S. and Schleuniger, F. (2012) ‘Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics’, in Tagungsband Facility Management Kongress 2012. Berlin: VDE, pp. 513–522.
C. Coenen, S. Loepfe, and F. Schleuniger, “Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics,” in Tagungsband Facility Management Kongress 2012, 2012, pp. 513–522.
COENEN, Christian, Steven LOEPFE und Felix SCHLEUNIGER, 2012. Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics. In: Tagungsband Facility Management Kongress 2012. Conference paper. Berlin: VDE. 2012. S. 513–522
Coenen, Christian, Steven Loepfe, and Felix Schleuniger. 2012. “Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics.” Conference paper. In Tagungsband Facility Management Kongress 2012, 513–22. Berlin: VDE.
Coenen, Christian, et al. “Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics.” Tagungsband Facility Management Kongress 2012, VDE, 2012, pp. 513–22.
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