Title: In search for the added value of FM : what we know and what we need to learn
Authors : Jensen, Per Anker
van der Voordt, Theo
Coenen, Christian
von Felten, Daniel
Lindholm, Anna‐Liisa
Balslev Nielsen, Susanne
Riratanaphong, Chaiwat
Pfenninger, Mirjam
Published in : Facilities
Volume(Issue) : 30
Issue : 5/6
Pages : 199
Pages to: 217
Publisher / Ed. Institution : Emerald
Publisher / Ed. Institution: Bingley
Issue Date: 2012
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Publication)
Language : English
Subjects : Services marketing; Added value; Facility management
Subject (DDC) : 658.2: Facility Management
Abstract: Purpose – This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management. Design/methodology/approach – The starting point is the so-called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business-to-business marketing. Findings – Good relationship management and building on trust is shown to be equally important as delivering the agreed services. Originality/value – Usually the concept of added value is discussed from a monodisciplinary point-of-view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence-based FM as a sound basis for the long-term recognition of FM.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Article in scientific Journal
DOI : 10.1108/02632771211208486
ISSN: 0263-2772
URI: https://digitalcollection.zhaw.ch/handle/11475/4146
Appears in Collections:Publikationen Life Sciences und Facility Management

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