Publication type: Contribution to magazine or newspaper
Title: Gute Führung steigert die Kundenorientierung
Authors: Coenen, Christian
Waldburger, Doris
Pfammatter, Sandra
Published in: IO Management Zeitschrift
Volume(Issue): 2012
Issue: 6
Pages: 36
Pages to: 39
Issue Date: Nov-2012
Publisher / Ed. Institution: Springer
Publisher / Ed. Institution: Zürich
ISSN: 0019-9281
1660-5683
2234-9863
Language: German
Subjects: Mitarbeiter; Dienstleistung; Führung; Kundenorientierung
Subject (DDC): 658.4: Executive Management
658.8: Marketing management
Abstract: Die Servicequalität einer Organisation entscheidet massgeblich darüber, ob der Kunde zufrieden ist. Gefordert ist neben dem Dienstleister mit Kundenkontakt auch dessen Vorgesetzter.
URI: https://digitalcollection.zhaw.ch/handle/11475/3553
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in Collections:Publikationen Life Sciences und Facility Management

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