Title: The added value of FM : background and introduction
Authors : Jensen, Per Anker
van der Voordt, Theo
Coenen, Christian
Published in : The Added Value of Facilities Management : Concepts, Findings and Perspectives
Pages : 14
Pages to: 30
Editors of the parent work: Jensen, Per Anker
van der Voordt, Theo
Coenen, Christian
Publisher / Ed. Institution : Polyteknisk Forlag
Publisher / Ed. Institution: Lyngby
Issue Date: 2012
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : German
Subjects : Added value; Facility Management; B2B Marketing
Subject (DDC) : 658.2: Facility Management
Abstract: Purpose – This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management. Design/methodology/approach – The starting point is the so-called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business-to-business marketing. Findings – Good relationship management and building on trust is shown to be equally important as delivering the agreed services. Originality/value – Usually the concept of added value is discussed from a monodisciplinary point-of-view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence-based FM as a sound basis for the long-term recognition of FM.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Book Part
ISBN: 978-8-7502-1062-7
URI: https://digitalcollection.zhaw.ch/handle/11475/3590
Appears in Collections:Publikationen Life Sciences und Facility Management

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