| Issue Date | Title | Involved Person(s) |
| 2015 | Zufriedenheitsmessungen im Business-to-Business-Bereich : Besonderheiten und Herausforderungen | Coenen, Christian; von Felten, Daniel |
| Jul-2014 | It’s all relative : how customer-perceived competitive advantage influences referral intentions | Mende, Martin; Thompson, Scott; Coenen, Christian |
| 2014 | A service-oriented perspective of facility management | Coenen, Christian; von Felten, Daniel |
| 2013 | FM servicebarometer : monitoring customer perception of service performance | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
| 2013 | Achtsamkeit in der Dienstleistungsbeziehung : das Unsichtbare mit der Brille des Kunden sehen | Coenen, Christian |
| 2013 | Relationship value in FM : a customer perspective | Coenen, Christian; Schäfer-Cui, Ying Ying |
| Nov-2012 | Gute Führung steigert die Kundenorientierung | Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra |
| 2012 | Service-centric logic of FM | Coenen, Christian; von Felten, Daniel |
| 2012 | Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships | Mende, Martin; Thompson, Scott; Coenen, Christian |
| 2012 | Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics | Coenen, Christian; Loepfe, Steven; Schleuniger, Felix |
| 2012 | FM Servicebarometer : measuring and controlling internal service quality | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
| 2012 | FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität | Coenen, Christian; Waldburger, Doris |
| 2012 | Implementing service excellence in FM : measures and Implications | Coenen, Christian; Loepfe, Steven |
| 2011 | When the grass is greener on my side of the fence - I'll tell others! : how consumers' competitive assessments of service firms influence positive word-of-mouth | Mende, Martin; Thompson, Scott; Coenen, Christian |
| 2011 | Die Bedeutung prosozialen Dienstleisterverhaltens für die Interaktionszufriedenheit des Kunden | Coenen, Christian |
