Title: Die Bedeutung prosozialen Dienstleisterverhaltens für die Interaktionszufriedenheit des Kunden
Authors : Coenen, Christian
Published in : Positives Management - Zentrale Konzepte und Ideen des Positive Organizational Scholarship
Pages : 167
Pages to: 186
Editors of the parent work: Ringlstetter, M.
Publisher / Ed. Institution : Gabler
Publisher / Ed. Institution: Wiesbaden
Issue Date: 2011
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : German
Subjects : Kundenzufriednheit; Mitarbeiter; Dienstleistung; IFM
Subject (DDC) : 658.8: Marketing management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Book Part
DOI : 10.1007/978-3-8349-6145-7_10
ISBN: 978-3-8349-6145-7
URI: https://digitalcollection.zhaw.ch/handle/11475/3576
Appears in Collections:Publikationen Life Sciences und Facility Management

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