| Issue Date | Title | Involved Person(s) |
| 2014 | The potential of gamification in changing consumer behaviour towards a more sustainable nutrition behaviour | Berger, Verena; Miesler, Linda; Hari, Jürg J. |
| 2013 | Achtsamkeit in der Dienstleistungsbeziehung : das Unsichtbare mit der Brille des Kunden sehen | Coenen, Christian |
| 2013 | Relationship value in FM : a customer perspective | Coenen, Christian; Schäfer-Cui, Ying Ying |
| 2013 | FM servicebarometer : monitoring customer perception of service performance | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
| Nov-2012 | Gute Führung steigert die Kundenorientierung | Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra |
| 2012 | Touchpoint management for virtual products : making the intangible tangible by means of physical presences | Mandl, Teresa Valerie; Miesler, Linda |
| 2012 | FM Servicebarometer : measuring and controlling internal service quality | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
| 2012 | Product choice and anthropomorphic designs : do consumption goals shape innate preferences for human-like forms? | Miesler, Linda |
| 2012 | FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität | Coenen, Christian; Waldburger, Doris |
| 2012 | Implementing service excellence in FM : measures and Implications | Coenen, Christian; Loepfe, Steven |
| 2012 | Service-centric logic of FM | Coenen, Christian; von Felten, Daniel |
| 2012 | Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships | Mende, Martin; Thompson, Scott; Coenen, Christian |
| 2012 | Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics | Coenen, Christian; Loepfe, Steven; Schleuniger, Felix |
| 2011 | When the grass is greener on my side of the fence - I'll tell others! : how consumers' competitive assessments of service firms influence positive word-of-mouth | Mende, Martin; Thompson, Scott; Coenen, Christian |
| 2011 | Die Bedeutung prosozialen Dienstleisterverhaltens für die Interaktionszufriedenheit des Kunden | Coenen, Christian |
