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Issue DateTitleInvolved Person(s)
Jul-2017Partnerschaften im Outsourcing : Beziehungen im FMCoenen, Christian; Santagada, Giuseppe
2007Peer proconsuming-service in a C2C-setting : the case of WikipediaCoenen, Christian; Müller-Seitz, G.
2002Prosocial service behaviors and their role in influencing perceived service qualityCoenen, Christian
2008Prosoziale Kompetenz des Mitarbeiters in der DienstleistungsinteraktionCoenen, Christian
2005Prosoziales Dienstleisterverhalten im KundenkontaktCoenen, Christian
2014Reflecting on future research concerning the added value of FMJensen, P.A.; van der Voordt, T.; Coenen, Christian; Sarasoja, A.-L.
2013Relationship value in FM : a customer perspectiveCoenen, Christian; Schäfer-Cui, Ying Ying
2016Relationship value in outsourced FM services : value dimensions and driversCui, Ying Ying; Coenen, Christian
2010Reputation and public awareness of facilities management : a quantitative surveyCoenen, Christian; von Felten, Daniel; Schmid, Mirjam
2007Service Excellence als Impulsgeber : Strategien - Management - Innovation - BranchenGouthier, Matthias H. J.; Coenen, Christian; Schulze, Henning S.; Wegmann, Christoph
2012Service-centric logic of FMCoenen, Christian; von Felten, Daniel
2007Service-Excellence durch Prosocial Service PerformanceCoenen, Christian
2001Service-orientation and service-competence of customer-contact employeesCoenen, Christian
2001Serviceorientierung und Servicekompetenz von Kundenkontakt-MitarbeiternCoenen, Christian
1999Serviceorientierung von Kundenkontakt-MitarbeiternCoenen, Christian
2005Social software as a new way of customer employee interactionCoenen, Christian; Müller-Seitz, G.
2015Successful relationship management in FM : how relations create value in FMCoenen, Christian
2002Tagungsbericht - 11th Annual AMA frontiers in services conferenceGouthier, M.; Coenen, Christian
2012Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationshipsMende, Martin; Thompson, Scott; Coenen, Christian
2012The added value of facilities management : concepts, findings and perspectivesJensen, Per Anker; van der Voordt, Theo; Coenen, Christian