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Browsing by Person coen
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Showing results 67 to 86 of 95
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Issue Date
Title
Involved Person(s)
2007
Service-Excellence durch Prosocial Service Performance
Coenen, Christian
2001
Service-orientation and service-competence of customer-contact employees
Coenen, Christian
2001
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
1999
Serviceorientierung von Kundenkontakt-Mitarbeitern
Coenen, Christian
2005
Social software as a new way of customer employee interaction
Coenen, Christian
;
Müller-Seitz, G.
2015
Successful relationship management in FM : how relations create value in FM
Coenen, Christian
2002
Tagungsbericht - 11th Annual AMA frontiers in services conference
Gouthier, M.
;
Coenen, Christian
2012
Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships
Mende, Martin
;
Thompson, Scott
;
Coenen, Christian
2012
The added value of facilities management : concepts, findings and perspectives
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
2012
The added value of FM - what we still have to learn
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
;
Sarasoja, Anna-Liisa
2012
The added value of FM : background and introduction
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
2012
The added value of FM : comparisons and lessons learned
Jensen, Per Anker
;
van der Voordt, Theo
;
Coenen, Christian
;
Sarasoja, Anna-Liisa
2010
The added value of FM : different research perspectives
Jensen, P.
;
Van der Voordt, T.
;
Coenen, Christian
;
von Felten, Daniel
;
Lindholm, A.
, et al
2012
The concept of added value of FM
Riratanaphong, Chaiwat
;
Sarasoja, Anna-Liisa
;
Coenen, Christian
;
von Felten, Daniel
;
Jensen, Per Anker
, et al
2001
The relevance of prosocial service behaviors of customer contact employees in an airline setting
Coenen, Christian
2004
Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth
Coenen, Christian
2016
Versprechen Sie nie zu viel!
Coenen, Christian
2021
Vom «Emergency Remote Teaching» zum «Blended Learning»
Arnold, Irene
;
Coenen, Christian
2000
Von der Wüste in die Oase - Kunde misst Serviceorientierung an vier Merkmalen
Coenen, Christian
2011
When the grass is greener on my side of the fence - I'll tell others! : how consumers' competitive assessments of service firms influence positive word-of-mouth
Mende, Martin
;
Thompson, Scott
;
Coenen, Christian