Publication type: Working paper – expertise – study
Title: The relevance of prosocial service behaviors of customer contact employees in an airline setting
Authors : Coenen, Christian
Issue Date: 2001
Publisher / Ed. Institution : Arizona State University
Publisher / Ed. Institution: Tempe
Language : English
Subject (DDC) : 658.8: Marketing management
URI: https://digitalcollection.zhaw.ch/handle/11475/3661
License (according to publishing contract) : Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in Collections:Publikationen Life Sciences und Facility Management

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