| Publikationstyp: | Beitrag in wissenschaftlicher Zeitschrift |
| Art der Begutachtung: | Peer review (Publikation) |
| Titel: | In search for the added value of FM : what we know and what we need to learn |
| Autor/-in: | Jensen, Per Anker van der Voordt, Theo Coenen, Christian von Felten, Daniel Lindholm, Anna‐Liisa Balslev Nielsen, Susanne Riratanaphong, Chaiwat Pfenninger, Mirjam |
| DOI: | 10.1108/02632771211208486 |
| Erschienen in: | Facilities |
| Band(Heft): | 30 |
| Heft: | 5/6 |
| Seite(n): | 199 |
| Seiten bis: | 217 |
| Erscheinungsdatum: | 2012 |
| Verlag / Hrsg. Institution: | Emerald |
| Verlag / Hrsg. Institution: | Bingley |
| ISSN: | 0263-2772 |
| Sprache: | Englisch |
| Schlagwörter: | Services marketing; Added value; Facility management |
| Fachgebiet (DDC): | 658.2: Facility Management |
| Zusammenfassung: | Purpose: This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management. Design/methodology/approach: The starting point is the so-called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business-to-business marketing. Findings: Good relationship management and building on trust is shown to be equally important as delivering the agreed services. Originality/value: Usually the concept of added value is discussed from a monodisciplinary point-of-view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence-based FM as a sound basis for the long-term recognition of FM. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/4146 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | Life Sciences und Facility Management |
| Organisationseinheit: | Institut für Facility Management (IFM) |
| Enthalten in den Sammlungen: | Publikationen Life Sciences und Facility Management |
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Jensen, P. A., van der Voordt, T., Coenen, C., von Felten, D., Lindholm, A.-L., Balslev Nielsen, S., Riratanaphong, C., & Pfenninger, M. (2012). In search for the added value of FM : what we know and what we need to learn. Facilities, 30(5/6), 199–217. https://doi.org/10.1108/02632771211208486
Jensen, P.A. et al. (2012) ‘In search for the added value of FM : what we know and what we need to learn’, Facilities, 30(5/6), pp. 199–217. Available at: https://doi.org/10.1108/02632771211208486.
P. A. Jensen et al., “In search for the added value of FM : what we know and what we need to learn,” Facilities, vol. 30, no. 5/6, pp. 199–217, 2012, doi: 10.1108/02632771211208486.
JENSEN, Per Anker, Theo VAN DER VOORDT, Christian COENEN, Daniel VON FELTEN, Anna‐Liisa LINDHOLM, Susanne BALSLEV NIELSEN, Chaiwat RIRATANAPHONG und Mirjam PFENNINGER, 2012. In search for the added value of FM : what we know and what we need to learn. Facilities. 2012. Bd. 30, Nr. 5/6, S. 199–217. DOI 10.1108/02632771211208486
Jensen, Per Anker, Theo van der Voordt, Christian Coenen, Daniel von Felten, Anna‐Liisa Lindholm, Susanne Balslev Nielsen, Chaiwat Riratanaphong, and Mirjam Pfenninger. 2012. “In Search for the Added Value of FM : What We Know and What We Need to Learn.” Facilities 30 (5/6): 199–217. https://doi.org/10.1108/02632771211208486.
Jensen, Per Anker, et al. “In Search for the Added Value of FM : What We Know and What We Need to Learn.” Facilities, vol. 30, no. 5/6, 2012, pp. 199–217, https://doi.org/10.1108/02632771211208486.
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