1. ZHAW digitalcollection
  2. Life Sciences und Facility Management
  3. Publikationen
  4. Publikationen Life Sciences und Facility Management
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dc.contributor.authorJensen, Per Anker-
dc.contributor.authorvan der Voordt, Theo-
dc.contributor.authorCoenen, Christian-
dc.contributor.authorvon Felten, Daniel-
dc.contributor.authorLindholm, Anna‐Liisa-
dc.contributor.authorBalslev Nielsen, Susanne-
dc.contributor.authorRiratanaphong, Chaiwat-
dc.contributor.authorPfenninger, Mirjam-
dc.date.accessioned2018-03-21T12:29:57Z-
dc.date.available2018-03-21T12:29:57Z-
dc.date.issued2012-
dc.identifier.issn0263-2772de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/4146-
dc.description.abstractPurpose: This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management. Design/methodology/approach: The starting point is the so-called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business-to-business marketing. Findings: Good relationship management and building on trust is shown to be equally important as delivering the agreed services. Originality/value: Usually the concept of added value is discussed from a monodisciplinary point-of-view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence-based FM as a sound basis for the long-term recognition of FM.de_CH
dc.language.isoende_CH
dc.publisherEmeraldde_CH
dc.relation.ispartofFacilitiesde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectServices marketingde_CH
dc.subjectAdded valuede_CH
dc.subjectFacility managementde_CH
dc.subject.ddc658.2: Facility Managementde_CH
dc.titleIn search for the added value of FM : what we know and what we need to learnde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeBingleyde_CH
dc.identifier.doi10.1108/02632771211208486de_CH
zhaw.funding.euNode_CH
zhaw.issue5/6de_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end217de_CH
zhaw.pages.start199de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume30de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Jensen, P. A., van der Voordt, T., Coenen, C., von Felten, D., Lindholm, A.-L., Balslev Nielsen, S., Riratanaphong, C., & Pfenninger, M. (2012). In search for the added value of FM : what we know and what we need to learn. Facilities, 30(5/6), 199–217. https://doi.org/10.1108/02632771211208486
Jensen, P.A. et al. (2012) ‘In search for the added value of FM : what we know and what we need to learn’, Facilities, 30(5/6), pp. 199–217. Available at: https://doi.org/10.1108/02632771211208486.
P. A. Jensen et al., “In search for the added value of FM : what we know and what we need to learn,” Facilities, vol. 30, no. 5/6, pp. 199–217, 2012, doi: 10.1108/02632771211208486.
JENSEN, Per Anker, Theo VAN DER VOORDT, Christian COENEN, Daniel VON FELTEN, Anna‐Liisa LINDHOLM, Susanne BALSLEV NIELSEN, Chaiwat RIRATANAPHONG und Mirjam PFENNINGER, 2012. In search for the added value of FM : what we know and what we need to learn. Facilities. 2012. Bd. 30, Nr. 5/6, S. 199–217. DOI 10.1108/02632771211208486
Jensen, Per Anker, Theo van der Voordt, Christian Coenen, Daniel von Felten, Anna‐Liisa Lindholm, Susanne Balslev Nielsen, Chaiwat Riratanaphong, and Mirjam Pfenninger. 2012. “In Search for the Added Value of FM : What We Know and What We Need to Learn.” Facilities 30 (5/6): 199–217. https://doi.org/10.1108/02632771211208486.
Jensen, Per Anker, et al. “In Search for the Added Value of FM : What We Know and What We Need to Learn.” Facilities, vol. 30, no. 5/6, 2012, pp. 199–217, https://doi.org/10.1108/02632771211208486.


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