Issue Date | Title | Involved Person(s) |
Nov-2012 | Gute Führung steigert die Kundenorientierung | Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra |
2012 | FM Servicebarometer : measuring and controlling internal service quality | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
2012 | FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität | Coenen, Christian; Waldburger, Doris |
2012 | Implementing service excellence in FM : measures and Implications | Coenen, Christian; Loepfe, Steven |
2012 | Service-centric logic of FM | Coenen, Christian; von Felten, Daniel |
2012 | Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationships | Mende, Martin; Thompson, Scott; Coenen, Christian |
2012 | Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics | Coenen, Christian; Loepfe, Steven; Schleuniger, Felix |