1. ZHAW digitalcollection
  2. Life Sciences und Facility Management
  3. Publikationen
  4. Publikationen Life Sciences und Facility Management
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dc.contributor.authorCoenen, Christian-
dc.date.accessioned2018-03-08T15:10:11Z-
dc.date.available2018-03-08T15:10:11Z-
dc.date.issued2004-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/3593-
dc.language.isoende_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectIFMde_CH
dc.subject.ddc658.8: Marketingmanagementde_CH
dc.titleUsing critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouthde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.conference.details9th International Research Symposium on Service Quality, Karlstad, Sweden, 15-18 June 2004de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewNot specifiedde_CH
zhaw.title.proceedingsConference Proceedings of the 9th International Research Symposium on Service Qualityde_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Coenen, C. (2004). Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth. Conference Proceedings of the 9th International Research Symposium on Service Quality.
Coenen, C. (2004) ‘Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth’, in Conference Proceedings of the 9th International Research Symposium on Service Quality.
C. Coenen, “Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth,” in Conference Proceedings of the 9th International Research Symposium on Service Quality, 2004.
COENEN, Christian, 2004. Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth. In: Conference Proceedings of the 9th International Research Symposium on Service Quality. Conference paper. 2004
Coenen, Christian. 2004. “Using Critical Internet Feedback Technique (CIFT) to Analyze Causes for Encounter Dissatisfaction, Complaining Behavior and Negative Word-of-Mouth.” Conference paper. In Conference Proceedings of the 9th International Research Symposium on Service Quality.
Coenen, Christian. “Using Critical Internet Feedback Technique (CIFT) to Analyze Causes for Encounter Dissatisfaction, Complaining Behavior and Negative Word-of-Mouth.” Conference Proceedings of the 9th International Research Symposium on Service Quality, 2004.


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