Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth

Coenen, Christian

Publication type:	Conference paper
Type of review:	Not specified
Title:	Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth
Authors:	Coenen, Christian
Proceedings:	Conference Proceedings of the 9th International Research Symposium on Service Quality
Conference details:	9th International Research Symposium on Service Quality, Karlstad, Sweden, 15-18 June 2004
Issue Date:	2004
Language:	English
Subjects:	IFM
Subject (DDC):	658.8: Marketing management
URI:	https://digitalcollection.zhaw.ch/handle/11475/3593
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	Life Sciences and Facility Management
Organisational Unit:	Institute of Facility Management (IFM)
Appears in collections:	Publikationen Life Sciences und Facility Management

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Coenen, C. (2004). Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth. Conference Proceedings of the 9th International Research Symposium on Service Quality.

Coenen, C. (2004) ‘Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth’, in Conference Proceedings of the 9th International Research Symposium on Service Quality.

C. Coenen, “Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth,” in Conference Proceedings of the 9th International Research Symposium on Service Quality, 2004.

COENEN, Christian, 2004. Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth. In: Conference Proceedings of the 9th International Research Symposium on Service Quality. Conference paper. 2004

Coenen, Christian. 2004. “Using Critical Internet Feedback Technique (CIFT) to Analyze Causes for Encounter Dissatisfaction, Complaining Behavior and Negative Word-of-Mouth.” Conference paper. In Conference Proceedings of the 9th International Research Symposium on Service Quality.

Coenen, Christian. “Using Critical Internet Feedback Technique (CIFT) to Analyze Causes for Encounter Dissatisfaction, Complaining Behavior and Negative Word-of-Mouth.” Conference Proceedings of the 9th International Research Symposium on Service Quality, 2004.