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Issue DateTitleInvolved Person(s)
2014Reflecting on future research concerning the added value of FMJensen, P.A.; van der Voordt, T.; Coenen, Christian; Sarasoja, A.-L.
2013Relationship value in FM : a customer perspectiveCoenen, Christian; Schäfer-Cui, Ying Ying
2016Relationship value in outsourced FM services : value dimensions and driversCui, Ying Ying; Coenen, Christian
2010Reputation and public awareness of facilities management : a quantitative surveyCoenen, Christian; von Felten, Daniel; Schmid, Mirjam
2007Service Excellence als Impulsgeber : Strategien - Management - Innovation - BranchenGouthier, Matthias H. J.; Coenen, Christian; Schulze, Henning S.; Wegmann, Christoph
2012Service-centric logic of FMCoenen, Christian; von Felten, Daniel
2007Service-Excellence durch Prosocial Service PerformanceCoenen, Christian
2001Service-orientation and service-competence of customer-contact employeesCoenen, Christian
2001Serviceorientierung und Servicekompetenz von Kundenkontakt-MitarbeiternCoenen, Christian
1999Serviceorientierung von Kundenkontakt-MitarbeiternCoenen, Christian
2005Social software as a new way of customer employee interactionCoenen, Christian; Müller-Seitz, G.
2015Successful relationship management in FM : how relations create value in FMCoenen, Christian
2002Tagungsbericht - 11th Annual AMA frontiers in services conferenceGouthier, M.; Coenen, Christian
2012Tempted by another : how customer-perceived competitive advantage influences repurchase intentions in service relationshipsMende, Martin; Thompson, Scott; Coenen, Christian
2012The added value of facilities management : concepts, findings and perspectivesJensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012The added value of FM - what we still have to learnJensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2012The added value of FM : background and introductionJensen, Per Anker; van der Voordt, Theo; Coenen, Christian
2012The added value of FM : comparisons and lessons learnedJensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa
2010The added value of FM : different research perspectivesJensen, P.; Van der Voordt, T.; Coenen, Christian; von Felten, Daniel; Lindholm, A., et al
2012The concept of added value of FMRiratanaphong, Chaiwat; Sarasoja, Anna-Liisa; Coenen, Christian; von Felten, Daniel; Jensen, Per Anker, et al