Title: A method to benchmark Swiss hospital catering
Authors : Hofer, Susanne
Honegger, Franziska
Züger, Gabriela
Published in : International Journal of Facility Management
Proceedings: IFMA Academic & Research Track Proceedings World Workplace Conference in Philadelphia
Volume(Issue) : 4
Pages : 3
Conference details: World Workplace Conference, Philadelphia, 2013
Publisher / Ed. Institution : Georgia Institute of Technology
Issue Date: 2013
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Publication)
Language : English
Subjects : Hospital; Benchmark
Subject (DDC) : 362: Health and social services
640: Home economics and family living
Abstract: Switzerland ranks high on the OECD list of total health expenditures expressed as a percentage of the GDP, which is led by the United States (OECD, 2011). But in contrast to the US, where healthcare costs are already economically driven, the Swiss healthcare sector has benefited from a laissez-faire attitude in a situation where hospitals were paid for their services retrospectively, most of the time at whatever price they charged (Fetter, 1991). This attitude is now due to change as, since 2012, Switzerland also reimburses hospital costs through a diagnosis-related group system (DRG). This change forces hospitals to enhance cost transparency as a basis for operating in an increasingly restrictive financial environment. Decision makers need cost transparency and benchmark data to have a basis for argumentation and detect efficiency potential. This also affects supporting services, including hospital catering. To provide a basis for cost transparency and benchmarking activities, current process and cost situations in Swiss hospitals needed to be examined. This study set out to explore how existing sources of process and cost information can be used as a basis for benchmarking activities across hospitals and the cost of meals per patient per day in Swiss hospitals. The study used a methodological approach to establish a benchmarking opportunity for Swiss hospital catering.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
ISSN: 2150-3303
URI: https://digitalcollection.zhaw.ch/handle/11475/6223
Published as part of the ZHAW project : Value of Support x 2
Appears in Collections:Publikationen Life Sciences und Facility Management

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