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dc.contributor.authorHofer, Susanne-
dc.contributor.authorHonegger, Franziska-
dc.contributor.authorZüger, Gabriela-
dc.description.abstractSwitzerland ranks high on the OECD list of total health expenditures expressed as a percentage of the GDP, which is led by the United States (OECD, 2011). But in contrast to the US, where healthcare costs are already economically driven, the Swiss healthcare sector has benefited from a laissez-faire attitude in a situation where hospitals were paid for their services retrospectively, most of the time at whatever price they charged (Fetter, 1991). This attitude is now due to change as, since 2012, Switzerland also reimburses hospital costs through a diagnosis-related group system (DRG). This change forces hospitals to enhance cost transparency as a basis for operating in an increasingly restrictive financial environment. Decision makers need cost transparency and benchmark data to have a basis for argumentation and detect efficiency potential. This also affects supporting services, including hospital catering. To provide a basis for cost transparency and benchmarking activities, current process and cost situations in Swiss hospitals needed to be examined. This study set out to explore how existing sources of process and cost information can be used as a basis for benchmarking activities across hospitals and the cost of meals per patient per day in Swiss hospitals. The study used a methodological approach to establish a benchmarking opportunity for Swiss hospital catering.de_CH
dc.publisherGeorgia Institute of Technologyde_CH
dc.relation.ispartofInternational Journal of Facility Managementde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc362: Gesundheits- und Sozialdienstede_CH
dc.subject.ddc640: Hauswirtschaft und Familienlebende_CH
dc.titleA method to benchmark Swiss hospital cateringde_CH
dc.typeKonferenz: Paperde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.conference.detailsWorld Workplace Conference, Philadelphia, 2013de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsIFMA Academic & Research Track Proceedings World Workplace Conference in Philadelphiade_CH
zhaw.webfeedHospitality Managementde_CH
zhaw.funding.zhawValue of Support x 2de_CH
Appears in Collections:Publikationen Life Sciences und Facility Management

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