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Involved Person(s)
2001
The relevance of prosocial service behaviors of customer contact employees in an airline setting
Coenen, Christian
2001
Service-orientation and service-competence of customer-contact employees
Coenen, Christian
2001
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
2001
Feedback im Internet - Information oder Propaganda?
Coenen, Christian
2001
Customer-oriented prosocial service behaviors and their role in influencing perceived service quality
Coenen, Christian
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Coenen, Christian
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