Issue Date | Title | Involved Person(s) |
2009 | From intentions to actions : measuring customer's word-of-mouth behaviour via critical internet feedback technique | Coenen, Christian |
2009 | Zufriedenheitsmanagement : Konzept und Realisierung | Stauss, Bernd; Dornach, Frank; Coenen, Christian |
2009 | FM dashboard : a facility management monitoring tool for planning, design and construction to optimize function and cost in operations | von Felten, Daniel; Coenen, Christian; Arnold Moos, Irene |
2009 | Facility Management : Bekannheit und Image einer Branche | Coenen, Christian; von Felten, Daniel |
2009 | Kundenbedürfnisse und Dienstleistungsqualität im Facility Management | von Felten, Daniel; Coenen, Christian |
2009 | FM as value driver | Coenen, Christian |