Title: Zufriedenheitsmanagement : Konzept und Realisierung
Authors : Stauss, Bernd
Dornach, Frank
Coenen, Christian
Published in : Kundenorientierte Unternehmensführung - Kundenorientierung, Kundenzufriedenheit, Kundenbindung
Pages : 587
Pages to: 603
Editors of the parent work: Hinterhuber, H.
Publisher / Ed. Institution : Gabler
Publisher / Ed. Institution: Wiesbaden
Issue Date: 2009
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : German
Subjects : Kundenzufriedenheit; Messverfahren
Subject (DDC) : 658.8: Marketing management
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Book Part
ISBN: 978-3-8349-1026-4
URI: https://digitalcollection.zhaw.ch/handle/11475/3574
Appears in Collections:Publikationen Life Sciences und Facility Management

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