| Publication type: | Conference paper |
| Type of review: | Not specified |
| Title: | Prosocial service behaviors and their role in influencing perceived service quality |
| Authors: | Coenen, Christian |
| Proceedings: | Conference Proceedings of 11th Annual AMA Frontiers in Service Conference |
| Conference details: | 11th Annual AMA Frontiers in Service Conference, Maastricht, 27-29 June 2002 |
| Issue Date: | 2002 |
| Language: | English |
| Subjects: | IFM |
| Subject (DDC): | 658.2: Facility Management |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3592 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C. (2002). Prosocial service behaviors and their role in influencing perceived service quality. Conference Proceedings of 11th Annual AMA Frontiers in Service Conference.
Coenen, C. (2002) ‘Prosocial service behaviors and their role in influencing perceived service quality’, in Conference Proceedings of 11th Annual AMA Frontiers in Service Conference.
C. Coenen, “Prosocial service behaviors and their role in influencing perceived service quality,” in Conference Proceedings of 11th Annual AMA Frontiers in Service Conference, 2002.
COENEN, Christian, 2002. Prosocial service behaviors and their role in influencing perceived service quality. In: Conference Proceedings of 11th Annual AMA Frontiers in Service Conference. Conference paper. 2002
Coenen, Christian. 2002. “Prosocial Service Behaviors and Their Role in Influencing Perceived Service Quality.” Conference paper. In Conference Proceedings of 11th Annual AMA Frontiers in Service Conference.
Coenen, Christian. “Prosocial Service Behaviors and Their Role in Influencing Perceived Service Quality.” Conference Proceedings of 11th Annual AMA Frontiers in Service Conference, 2002.
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