Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Coenen, Christian | - |
dc.date.accessioned | 2018-03-08T15:09:33Z | - |
dc.date.available | 2018-03-08T15:09:33Z | - |
dc.date.issued | 2002 | - |
dc.identifier.uri | https://digitalcollection.zhaw.ch/handle/11475/3592 | - |
dc.language.iso | en | de_CH |
dc.rights | Licence according to publishing contract | de_CH |
dc.subject | IFM | de_CH |
dc.subject.ddc | 658.2: Facility Management | de_CH |
dc.title | Prosocial service behaviors and their role in influencing perceived service quality | de_CH |
dc.type | Konferenz: Paper | de_CH |
dcterms.type | Text | de_CH |
zhaw.departement | Life Sciences und Facility Management | de_CH |
zhaw.organisationalunit | Institut für Facility Management (IFM) | de_CH |
zhaw.conference.details | 11th Annual AMA Frontiers in Service Conference, Maastricht, 27-29 June 2002 | de_CH |
zhaw.funding.eu | No | de_CH |
zhaw.originated.zhaw | Yes | de_CH |
zhaw.publication.status | publishedVersion | de_CH |
zhaw.publication.review | Not specified | de_CH |
zhaw.title.proceedings | Conference Proceedings of 11th Annual AMA Frontiers in Service Conference | de_CH |
Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C. (2002). Prosocial service behaviors and their role in influencing perceived service quality. Conference Proceedings of 11th Annual AMA Frontiers in Service Conference.
Coenen, C. (2002) ‘Prosocial service behaviors and their role in influencing perceived service quality’, in Conference Proceedings of 11th Annual AMA Frontiers in Service Conference.
C. Coenen, “Prosocial service behaviors and their role in influencing perceived service quality,” in Conference Proceedings of 11th Annual AMA Frontiers in Service Conference, 2002.
COENEN, Christian, 2002. Prosocial service behaviors and their role in influencing perceived service quality. In: Conference Proceedings of 11th Annual AMA Frontiers in Service Conference. Conference paper. 2002
Coenen, Christian. 2002. “Prosocial Service Behaviors and Their Role in Influencing Perceived Service Quality.” Conference paper. In Conference Proceedings of 11th Annual AMA Frontiers in Service Conference.
Coenen, Christian. “Prosocial Service Behaviors and Their Role in Influencing Perceived Service Quality.” Conference Proceedings of 11th Annual AMA Frontiers in Service Conference, 2002.
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