| Publikationstyp: | Buchbeitrag |
| Art der Begutachtung: | Keine Angabe |
| Titel: | The added value of FM : background and introduction |
| Autor/-in: | Jensen, Per Anker van der Voordt, Theo Coenen, Christian |
| Erschienen in: | The added value of facilities management : concepts, findings and perspectives |
| Herausgeber/-in des übergeordneten Werkes: | Jensen, Per Anker van der Voordt, Theo Coenen, Christian |
| Seite(n): | 14 |
| Seiten bis: | 30 |
| Erscheinungsdatum: | 2012 |
| Verlag / Hrsg. Institution: | Polyteknisk Forlag |
| Verlag / Hrsg. Institution: | Lyngby |
| ISBN: | 978-8-7502-1062-7 |
| Sprache: | Deutsch |
| Schlagwörter: | Added value; Facility Management; B2B Marketing |
| Fachgebiet (DDC): | 658.2: Facility Management |
| Zusammenfassung: | Purpose: This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management. Design/methodology/approach: The starting point is the so-called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business-to-business marketing. Findings: Good relationship management and building on trust is shown to be equally important as delivering the agreed services. Originality/value: Usually the concept of added value is discussed from a monodisciplinary point-of-view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence-based FM as a sound basis for the long-term recognition of FM. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3590 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | Life Sciences und Facility Management |
| Organisationseinheit: | Institut für Facility Management (IFM) |
| Enthalten in den Sammlungen: | Publikationen Life Sciences und Facility Management |
Dateien zu dieser Ressource:
Es gibt keine Dateien zu dieser Ressource.
Zur Langanzeige
Jensen, P. A., van der Voordt, T., & Coenen, C. (2012). The added value of FM : background and introduction. In P. A. Jensen, T. van der Voordt, & C. Coenen (eds.), The added value of facilities management : concepts, findings and perspectives (pp. 14–30). Polyteknisk Forlag.
Jensen, P.A., van der Voordt, T. and Coenen, C. (2012) ‘The added value of FM : background and introduction’, in P.A. Jensen, T. van der Voordt, and C. Coenen (eds) The added value of facilities management : concepts, findings and perspectives. Lyngby: Polyteknisk Forlag, pp. 14–30.
P. A. Jensen, T. van der Voordt, and C. Coenen, “The added value of FM : background and introduction,” in The added value of facilities management : concepts, findings and perspectives, P. A. Jensen, T. van der Voordt, and C. Coenen, Eds. Lyngby: Polyteknisk Forlag, 2012, pp. 14–30.
JENSEN, Per Anker, Theo VAN DER VOORDT und Christian COENEN, 2012. The added value of FM : background and introduction. In: Per Anker JENSEN, Theo VAN DER VOORDT und Christian COENEN (Hrsg.), The added value of facilities management : concepts, findings and perspectives. Lyngby: Polyteknisk Forlag. S. 14–30. ISBN 978-8-7502-1062-7
Jensen, Per Anker, Theo van der Voordt, and Christian Coenen. 2012. “The added value of FM : background and introduction.” In The added value of facilities management : concepts, findings and perspectives, edited by Per Anker Jensen, Theo van der Voordt, and Christian Coenen, 14–30. Lyngby: Polyteknisk Forlag.
Jensen, Per Anker, et al. “The added value of FM : background and introduction.” The added value of facilities management : concepts, findings and perspectives, edited by Per Anker Jensen et al., Polyteknisk Forlag, 2012, pp. 14–30.
Alle Ressourcen in diesem Repository sind urheberrechtlich geschützt, soweit nicht anderweitig angezeigt.