| Publication type: | Contribution to magazine or newspaper |
| Title: | "Hard Facts" und "Soft Acts" der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service |
| Authors: | Coenen, Christian Waldburger, Doris Pfammatter, Sandra |
| et. al: | No |
| Published in: | ServiceToday |
| Volume(Issue): | 27 |
| Issue: | 2 |
| Page(s): | 8 |
| Pages to: | 10 |
| Issue Date: | 2013 |
| Publisher / Ed. Institution: | Kundendienst-Verband Deutschland |
| ISSN: | 1869-3024 |
| Language: | German |
| Subjects: | Service; Kunden; Führung |
| Subject (DDC): | 658.4: Executive Management |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/3554 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Coenen, C., Waldburger, D., & Pfammatter, S. (2013). “Hard Facts” und “Soft Acts” der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service. ServiceToday, 27(2), 8–10.
Coenen, C., Waldburger, D. and Pfammatter, S. (2013) ‘‘Hard Facts’ und ‘Soft Acts’ der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service’, ServiceToday, 27(2), pp. 8–10.
C. Coenen, D. Waldburger, and S. Pfammatter, ““Hard Facts” und “Soft Acts” der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service,” ServiceToday, vol. 27, no. 2, pp. 8–10, 2013.
COENEN, Christian, Doris WALDBURGER und Sandra PFAMMATTER, 2013. „Hard Facts“ und „Soft Acts“ der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service. ServiceToday. 2013. Bd. 27, Nr. 2, S. 8–10
Coenen, Christian, Doris Waldburger, and Sandra Pfammatter. 2013. ““Hard Facts” und “Soft Acts” der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service.” ServiceToday 27 (2): 8–10.
Coenen, Christian, et al. ““Hard Facts” und “Soft Acts” der Führungskraft. Service Today - Faktor Mensch : Herausforderungen im Service.” ServiceToday, vol. 27, no. 2, 2013, pp. 8–10.
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