| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Sustainable value optimization by smart services along the customer lifecycle |
| Authors: | Meierhofer, Jürg Stucki, Melissa |
| et. al: | No |
| DOI: | 10.1007/978-3-031-36698-7_3 |
| Proceedings: | Smart Services Summit : smart services creating sustainability |
| Editors of the parent work: | Meierhofer, Jürg West, Shaun Buecheler, Thierry |
| Page(s): | 23 |
| Pages to: | 30 |
| Conference details: | Fifth Smart Services Summit, Zurich, Switzerland, 21 October 2022 |
| Issue Date: | 2023 |
| Series: | Progress in IS |
| Publisher / Ed. Institution: | Springer |
| Publisher / Ed. Institution: | Cham |
| ISBN: | 978-3-031-36697-0 978-3-031-36698-7 |
| Language: | English |
| Subjects: | Smart service; Customer lifecycle; Value creation; Sustainability |
| Subject (DDC): | 338.927: Environmental economics and sustainable development |
| Abstract: | This paper investigates the creation of economic and ecological value in manufacturing ecosystems. The focus is put on the B2B relationship during a lifecycle between a provider of production machines and a customer applying this machine in its own production processes. Smart services for manufacturing environments have been proven to create economic value for the actors in an ecosystem and there are several quantitative approaches to assess this value. Additionally, smart services have the potential to create ecological value by manifold levers such as, for example, higher equipment efficiency, extended lifetime, or more efficient maintenance processes. This paper extends the existing quantitative models for economic value creation by incorporating a quantitative model for ecological benefits and costs. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/28583 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Engineering |
| Organisational Unit: | Institute of Data Analysis and Process Design (IDP) |
| Published as part of the ZHAW project: | Nutzung von Daten entlang dem Produkt- und Kundenlebenszyklus zur Optimierung der Triple Bottom Line |
| Appears in collections: | Publikationen School of Engineering |
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Meierhofer, J., & Stucki, M. (2023). Sustainable value optimization by smart services along the customer lifecycle [Conference paper]. In J. Meierhofer, S. West, & T. Buecheler (Eds.), Smart Services Summit : smart services creating sustainability (pp. 23–30). Springer. https://doi.org/10.1007/978-3-031-36698-7_3
Meierhofer, J. and Stucki, M. (2023) ‘Sustainable value optimization by smart services along the customer lifecycle’, in J. Meierhofer, S. West, and T. Buecheler (eds) Smart Services Summit : smart services creating sustainability. Cham: Springer, pp. 23–30. Available at: https://doi.org/10.1007/978-3-031-36698-7_3.
J. Meierhofer and M. Stucki, “Sustainable value optimization by smart services along the customer lifecycle,” in Smart Services Summit : smart services creating sustainability, 2023, pp. 23–30. doi: 10.1007/978-3-031-36698-7_3.
MEIERHOFER, Jürg und Melissa STUCKI, 2023. Sustainable value optimization by smart services along the customer lifecycle. In: Jürg MEIERHOFER, Shaun WEST und Thierry BUECHELER (Hrsg.), Smart Services Summit : smart services creating sustainability. Conference paper. Cham: Springer. 2023. S. 23–30. ISBN 978-3-031-36697-0
Meierhofer, Jürg, and Melissa Stucki. 2023. “Sustainable Value Optimization by Smart Services along the Customer Lifecycle.” Conference paper. In Smart Services Summit : Smart Services Creating Sustainability, edited by Jürg Meierhofer, Shaun West, and Thierry Buecheler, 23–30. Cham: Springer. https://doi.org/10.1007/978-3-031-36698-7_3.
Meierhofer, Jürg, and Melissa Stucki. “Sustainable Value Optimization by Smart Services along the Customer Lifecycle.” Smart Services Summit : Smart Services Creating Sustainability, edited by Jürg Meierhofer et al., Springer, 2023, pp. 23–30, https://doi.org/10.1007/978-3-031-36698-7_3.
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