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https://doi.org/10.21256/zhaw-27951| Publication type: | Book part |
| Type of review: | Peer review (publication) |
| Title: | An exploration of the service innovation gap in Swiss tourism |
| Authors: | Merkle, Thorsten Knaus, Dominik Lukas Siegrist, Chantal |
| et. al: | No |
| DOI: | 10.1007/978-981-99-1071-7_6 10.21256/zhaw-27951 |
| Published in: | Entrepreneurship Business Debates |
| Editors of the parent work: | Ratten, Vanessa |
| Page(s): | 87 |
| Pages to: | 96 |
| Issue Date: | 2023 |
| Publisher / Ed. Institution: | Springer |
| Publisher / Ed. Institution: | Singapore |
| ISBN: | 978-981-99-1070-0 978-981-99-1071-7 |
| Language: | English |
| Subjects: | Schweiz; Tourismus; Innovation; Ökonomie |
| Subject (DDC): | 658.406: Innovation management, change management |
| Abstract: | The pressure to innovate in the tourism industry is increasing. Growing global competition, new challenges and opportunities in the field of digitalisation as well as the dynamic development of society challenge the players in the tourism industry to increase the competitiveness of their own company and the destination. The tourism industry differs from other industries in the tertiary sector in particular in that it is highly fragmented. This results in the necessity of coordinating heterogeneous providers for the provision of services to guests. The Swiss tourism industry is predominantly characterised by small and medium-sized enterprises (SMEs), which often face numerous challenges in terms of the commercial exploitation of products and the implementation of ideas. This limited ability not only to generate new ideas but also to implement them is referred to as the “service innovation gap”. In this chapter, we describe the procedure of an explorative study in the Swiss context with the aim of exploring and better understanding the service innovation gap. Furthermore, we identify success factors for the resource-efficient implementation of innovations in tourism SMEs in an action research approach together with the stakeholders. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/27951 |
| Fulltext version: | Accepted version |
| License (according to publishing contract): | Licence according to publishing contract |
| Restricted until: | 2025-05-12 |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management Publikationen School of Management and Law |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2023_Merkle-etal_An-exploration-of-the-Service-Innovation-Gap-in-Swiss-Tourism_AAM.pdf Until 2025-05-12 | Accepted Version | 259.49 kB | Adobe PDF | View/Open |
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Merkle, T., Knaus, D. L., & Siegrist, C. (2023). An exploration of the service innovation gap in Swiss tourism. In V. Ratten (Ed.), Entrepreneurship Business Debates (pp. 87–96). Springer. https://doi.org/10.1007/978-981-99-1071-7_6
Merkle, T., Knaus, D.L. and Siegrist, C. (2023) ‘An exploration of the service innovation gap in Swiss tourism’, in V. Ratten (ed.) Entrepreneurship Business Debates. Singapore: Springer, pp. 87–96. Available at: https://doi.org/10.1007/978-981-99-1071-7_6.
T. Merkle, D. L. Knaus, and C. Siegrist, “An exploration of the service innovation gap in Swiss tourism,” in Entrepreneurship Business Debates, V. Ratten, Ed. Singapore: Springer, 2023, pp. 87–96. doi: 10.1007/978-981-99-1071-7_6.
MERKLE, Thorsten, Dominik Lukas KNAUS und Chantal SIEGRIST, 2023. An exploration of the service innovation gap in Swiss tourism. In: Vanessa RATTEN (Hrsg.), Entrepreneurship Business Debates. Singapore: Springer. S. 87–96. ISBN 978-981-99-1070-0
Merkle, Thorsten, Dominik Lukas Knaus, and Chantal Siegrist. 2023. “An Exploration of the Service Innovation Gap in Swiss Tourism.” In Entrepreneurship Business Debates, edited by Vanessa Ratten, 87–96. Singapore: Springer. https://doi.org/10.1007/978-981-99-1071-7_6.
Merkle, Thorsten, et al. “An Exploration of the Service Innovation Gap in Swiss Tourism.” Entrepreneurship Business Debates, edited by Vanessa Ratten, Springer, 2023, pp. 87–96, https://doi.org/10.1007/978-981-99-1071-7_6.
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