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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-27951
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dc.contributor.authorMerkle, Thorsten-
dc.contributor.authorKnaus, Dominik Lukas-
dc.contributor.authorSiegrist, Chantal-
dc.date.accessioned2023-06-02T06:18:51Z-
dc.date.available2023-06-02T06:18:51Z-
dc.date.issued2023-
dc.identifier.isbn978-981-99-1070-0de_CH
dc.identifier.isbn978-981-99-1071-7de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/27951-
dc.description.abstractThe pressure to innovate in the tourism industry is increasing. Growing global competition, new challenges and opportunities in the field of digitalisation as well as the dynamic development of society challenge the players in the tourism industry to increase the competitiveness of their own company and the destination. The tourism industry differs from other industries in the tertiary sector in particular in that it is highly fragmented. This results in the necessity of coordinating heterogeneous providers for the provision of services to guests. The Swiss tourism industry is predominantly characterised by small and medium-sized enterprises (SMEs), which often face numerous challenges in terms of the commercial exploitation of products and the implementation of ideas. This limited ability not only to generate new ideas but also to implement them is referred to as the “service innovation gap”. In this chapter, we describe the procedure of an explorative study in the Swiss context with the aim of exploring and better understanding the service innovation gap. Furthermore, we identify success factors for the resource-efficient implementation of innovations in tourism SMEs in an action research approach together with the stakeholders.de_CH
dc.language.isoende_CH
dc.publisherSpringerde_CH
dc.relation.ispartofEntrepreneurship Business Debatesde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectSchweizde_CH
dc.subjectTourismusde_CH
dc.subjectInnovationde_CH
dc.subjectÖkonomiede_CH
dc.subject.ddc658.406: Innovationsmanagement, Change Managementde_CH
dc.titleAn exploration of the service innovation gap in Swiss tourismde_CH
dc.typeBuchbeitragde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeSingaporede_CH
dc.identifier.doi10.1007/978-981-99-1071-7_6de_CH
dc.identifier.doi10.21256/zhaw-27951-
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end96de_CH
zhaw.pages.start87de_CH
zhaw.parentwork.editorRatten, Vanessa-
zhaw.publication.statusacceptedVersionde_CH
zhaw.embargo.end2025-05-12de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.webfeedHospitality and Service Managementde_CH
zhaw.webfeedTourismus/Nachhaltige Entwicklungde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
Appears in collections:Publikationen Life Sciences und Facility Management
Publikationen School of Management and Law

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Merkle, T., Knaus, D. L., & Siegrist, C. (2023). An exploration of the service innovation gap in Swiss tourism. In V. Ratten (Ed.), Entrepreneurship Business Debates (pp. 87–96). Springer. https://doi.org/10.1007/978-981-99-1071-7_6
Merkle, T., Knaus, D.L. and Siegrist, C. (2023) ‘An exploration of the service innovation gap in Swiss tourism’, in V. Ratten (ed.) Entrepreneurship Business Debates. Singapore: Springer, pp. 87–96. Available at: https://doi.org/10.1007/978-981-99-1071-7_6.
T. Merkle, D. L. Knaus, and C. Siegrist, “An exploration of the service innovation gap in Swiss tourism,” in Entrepreneurship Business Debates, V. Ratten, Ed. Singapore: Springer, 2023, pp. 87–96. doi: 10.1007/978-981-99-1071-7_6.
MERKLE, Thorsten, Dominik Lukas KNAUS und Chantal SIEGRIST, 2023. An exploration of the service innovation gap in Swiss tourism. In: Vanessa RATTEN (Hrsg.), Entrepreneurship Business Debates. Singapore: Springer. S. 87–96. ISBN 978-981-99-1070-0
Merkle, Thorsten, Dominik Lukas Knaus, and Chantal Siegrist. 2023. “An Exploration of the Service Innovation Gap in Swiss Tourism.” In Entrepreneurship Business Debates, edited by Vanessa Ratten, 87–96. Singapore: Springer. https://doi.org/10.1007/978-981-99-1071-7_6.
Merkle, Thorsten, et al. “An Exploration of the Service Innovation Gap in Swiss Tourism.” Entrepreneurship Business Debates, edited by Vanessa Ratten, Springer, 2023, pp. 87–96, https://doi.org/10.1007/978-981-99-1071-7_6.


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