FM perceptions on occupant impact and the shaping of occupant engagement practice

Valle, Cristian Roberto; Verhulst, Elli; Pettersen, Ida Nilstad; Junghans, Antje; Berker, Thomas

doi:10.1108/F-03-2017-0027

Publication type:	Article in scientific journal
Type of review:	Peer review (publication)
Title:	FM perceptions on occupant impact and the shaping of occupant engagement practice
Authors:	Valle, Cristian Roberto Verhulst, Elli Pettersen, Ida Nilstad Junghans, Antje Berker, Thomas
et. al:	No
DOI:	10.1108/F-03-2017-0027
Published in:	Facilities
Volume(Issue):	37
Issue:	11/12
Page(s):	762
Pages to:	779
Issue Date:	2019
Publisher / Ed. Institution:	Emerald
ISSN:	0263-2772
Language:	English
Subjects:	Technological change; Frame analysis
Subject (DDC):	333.79: Energy 658.2: Facility Management
Abstract:	Purpose: This paper aims to apply frame analysis to explore the mental models by which building managers interpret the impact of building occupants on energy use and rationalize their approach to occupant engagement. Design/methodology/approach: Findings from four energy-efficient buildings (two schools and two office buildings) in Norway are presented. The methodology includes individual semi-structured interviews with both operational and strategic facilities managers Findings: Concepts and theoretical perspectives with the potential to shape the building managers’ perceptions include technical knowledge and expertise, management responsibilities, familiarity with occupant routines and understanding of energy-efficient technologies. No significant impact was attributed to the actions of occupants in the areas of comfort, core function and behavior. Significant impact was attributed to their movement and presence. Perceptions of impact were found to influence, yet not determine, the building managers’ choices of practice. Practical implications: Factors with the potential to affect the adoption of occupant engagement initiatives were highlighted. This study pointed to the role that automation and centralization can play in influencing facilities managers to rescind from their management responsibilities. Originality/value: To the knowledge of the authors, this is the first study to use framings in thoughts to investigate the process by which facilities managers rationalize occupant engagement, in relation to their perception of occupant impact on energy use.
URI:	https://digitalcollection.zhaw.ch/handle/11475/25304
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Institute of Facility Management (IFM)
Appears in collections:	Publikationen Life Sciences und Facility Management

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Valle, C. R., Verhulst, E., Pettersen, I. N., Junghans, A., & Berker, T. (2019). FM perceptions on occupant impact and the shaping of occupant engagement practice. Facilities, 37(11/12), 762–779. https://doi.org/10.1108/F-03-2017-0027

Valle, C.R. et al. (2019) ‘FM perceptions on occupant impact and the shaping of occupant engagement practice’, Facilities, 37(11/12), pp. 762–779. Available at: https://doi.org/10.1108/F-03-2017-0027.

C. R. Valle, E. Verhulst, I. N. Pettersen, A. Junghans, and T. Berker, “FM perceptions on occupant impact and the shaping of occupant engagement practice,” Facilities, vol. 37, no. 11/12, pp. 762–779, 2019, doi: 10.1108/F-03-2017-0027.

VALLE, Cristian Roberto, Elli VERHULST, Ida Nilstad PETTERSEN, Antje JUNGHANS und Thomas BERKER, 2019. FM perceptions on occupant impact and the shaping of occupant engagement practice. Facilities. 2019. Bd. 37, Nr. 11/12, S. 762–779. DOI 10.1108/F-03-2017-0027

Valle, Cristian Roberto, Elli Verhulst, Ida Nilstad Pettersen, Antje Junghans, and Thomas Berker. 2019. “FM Perceptions on Occupant Impact and the Shaping of Occupant Engagement Practice.” Facilities 37 (11/12): 762–79. https://doi.org/10.1108/F-03-2017-0027.

Valle, Cristian Roberto, et al. “FM Perceptions on Occupant Impact and the Shaping of Occupant Engagement Practice.” Facilities, vol. 37, no. 11/12, 2019, pp. 762–79, https://doi.org/10.1108/F-03-2017-0027.