Service design for accessible tourism

Hutter, Hans-Peter; Darvishy, Alireza; Roth, Stephan; Gäumann, Susanne; Kaspar, Heidi; Thimm, Tatjana; Gaiduk, Maksym; Evans, Sandra; Rosenberg, Martin

doi:10.1007/978-3-030-49108-6

Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-20140

Publication type:	Conference paper
Type of review:	Peer review (publication)
Title:	Service design for accessible tourism
Authors:	Hutter, Hans-Peter Darvishy, Alireza Roth, Stephan Gäumann, Susanne Kaspar, Heidi Thimm, Tatjana Gaiduk, Maksym Evans, Sandra Rosenberg, Martin
et. al:	No
DOI:	10.1007/978-3-030-49108-6 10.21256/zhaw-20140
Proceedings:	Universal Access in Human-Computer Interaction. Applications and Practice
Editors of the parent work:	Antona, Margherita Stephanidis, Constantine
Conference details:	22nd International Conference on Human-Computer Interaction, virtual conference, 19-24 July 2020
Issue Date:	2020
Series:	Information Systems and Applications, incl. Internet/Web, and HCI
Series volume:	12189
Publisher / Ed. Institution:	Springer
ISBN:	978-3-030-49107-9 978-3-030-49108-6
Language:	English
Subjects:	Accessible tourism; Service design
Subject (DDC):	004: Computer science 305: Groups (age, origine, gender, income)
Abstract:	This paper presents the goals, service design approach, and the results of the project “Accessible Tourism around Lake Constance”, which is currently run by different universities, industrial partners and selected hotels in Switzerland, Germany and Austria. In the 1st phase, interviews with different persons with disabilities and elderly persons have been conducted to identify the barriers and pains faced by tourists who want to spend their holidays in the region of Lake Constance as well as possible assistive technologies that help to overcome these barriers. The analysis of the interviews shows that one third of the pains and barriers are due to missing, insufficient, wrong or inaccessible information about the accessibility of the accommodation, surroundings, and points of interests during the planning phase of the holidays. Digital assistive technologies hence play a major role in bridging this information gap. In the 2nd phase so-called Hotel-Living-Labs (HLL) have been established where the identified assistive technologies can be evaluated. Based on these HLLs an overall service for accessible holidays has been designed and developed. In the last phase, this service has been implemented based on the HLLs as well as the identified assistive technologies and is currently field tested with tourists with disabilities from the three participated countries.
URI:	https://digitalcollection.zhaw.ch/handle/11475/20140
Fulltext version:	Accepted version
License (according to publishing contract):	Licence according to publishing contract
Restricted until:	2021-07-10
Departement:	School of Engineering
Organisational Unit:	Institute of Computer Science (InIT)
Appears in collections:	Publikationen School of Engineering

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Hutter, H.-P., Darvishy, A., Roth, S., Gäumann, S., Kaspar, H., Thimm, T., Gaiduk, M., Evans, S., & Rosenberg, M. (2020). Service design for accessible tourism [Conference paper]. In M. Antona & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction. Applications and Practice. Springer. https://doi.org/10.1007/978-3-030-49108-6

Hutter, H.-P. et al. (2020) ‘Service design for accessible tourism’, in M. Antona and C. Stephanidis (eds) Universal Access in Human-Computer Interaction. Applications and Practice. Springer. Available at: https://doi.org/10.1007/978-3-030-49108-6.

H.-P. Hutter et al., “Service design for accessible tourism,” in Universal Access in Human-Computer Interaction. Applications and Practice, 2020. doi: 10.1007/978-3-030-49108-6.

HUTTER, Hans-Peter, Alireza DARVISHY, Stephan ROTH, Susanne GÄUMANN, Heidi KASPAR, Tatjana THIMM, Maksym GAIDUK, Sandra EVANS und Martin ROSENBERG, 2020. Service design for accessible tourism. In: Margherita ANTONA und Constantine STEPHANIDIS (Hrsg.), Universal Access in Human-Computer Interaction. Applications and Practice. Conference paper. Springer. 2020. ISBN 978-3-030-49107-9

Hutter, Hans-Peter, Alireza Darvishy, Stephan Roth, Susanne Gäumann, Heidi Kaspar, Tatjana Thimm, Maksym Gaiduk, Sandra Evans, and Martin Rosenberg. 2020. “Service Design for Accessible Tourism.” Conference paper. In Universal Access in Human-Computer Interaction. Applications and Practice, edited by Margherita Antona and Constantine Stephanidis. Springer. https://doi.org/10.1007/978-3-030-49108-6.

Hutter, Hans-Peter, et al. “Service Design for Accessible Tourism.” Universal Access in Human-Computer Interaction. Applications and Practice, edited by Margherita Antona and Constantine Stephanidis, Springer, 2020, https://doi.org/10.1007/978-3-030-49108-6.