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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-20140
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dc.contributor.authorHutter, Hans-Peter-
dc.contributor.authorDarvishy, Alireza-
dc.contributor.authorRoth, Stephan-
dc.contributor.authorGäumann, Susanne-
dc.contributor.authorKaspar, Heidi-
dc.contributor.authorThimm, Tatjana-
dc.contributor.authorGaiduk, Maksym-
dc.contributor.authorEvans, Sandra-
dc.contributor.authorRosenberg, Martin-
dc.date.accessioned2020-06-10T14:21:02Z-
dc.date.available2020-06-10T14:21:02Z-
dc.date.issued2020-
dc.identifier.isbn978-3-030-49107-9de_CH
dc.identifier.isbn978-3-030-49108-6de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/20140-
dc.description.abstractThis paper presents the goals, service design approach, and the results of the project “Accessible Tourism around Lake Constance”, which is currently run by different universities, industrial partners and selected hotels in Switzerland, Germany and Austria. In the 1st phase, interviews with different persons with disabilities and elderly persons have been conducted to identify the barriers and pains faced by tourists who want to spend their holidays in the region of Lake Constance as well as possible assistive technologies that help to overcome these barriers. The analysis of the interviews shows that one third of the pains and barriers are due to missing, insufficient, wrong or inaccessible information about the accessibility of the accommodation, surroundings, and points of interests during the planning phase of the holidays. Digital assistive technologies hence play a major role in bridging this information gap. In the 2nd phase so-called Hotel-Living-Labs (HLL) have been established where the identified assistive technologies can be evaluated. Based on these HLLs an overall service for accessible holidays has been designed and developed. In the last phase, this service has been implemented based on the HLLs as well as the identified assistive technologies and is currently field tested with tourists with disabilities from the three participated countries.de_CH
dc.language.isoende_CH
dc.publisherSpringerde_CH
dc.relation.ispartofseriesInformation Systems and Applications, incl. Internet/Web, and HCIde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectAccessible tourismde_CH
dc.subjectService designde_CH
dc.subject.ddc004: Informatikde_CH
dc.subject.ddc305: Personengruppen (Alter, Herkunft, Geschlecht, Einkommen)de_CH
dc.titleService design for accessible tourismde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Engineeringde_CH
zhaw.organisationalunitInstitut für Informatik (InIT)de_CH
dc.identifier.doi10.1007/978-3-030-49108-6de_CH
dc.identifier.doi10.21256/zhaw-20140-
zhaw.conference.details22nd International Conference on Human-Computer Interaction, virtual conference, 19-24 July 2020de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.parentwork.editorAntona, Margherita-
zhaw.parentwork.editorStephanidis, Constantine-
zhaw.publication.statusacceptedVersionde_CH
zhaw.series.number12189de_CH
zhaw.embargo.end2021-07-10de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsUniversal Access in Human-Computer Interaction. Applications and Practicede_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Hutter, H.-P., Darvishy, A., Roth, S., Gäumann, S., Kaspar, H., Thimm, T., Gaiduk, M., Evans, S., & Rosenberg, M. (2020). Service design for accessible tourism [Conference paper]. In M. Antona & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction. Applications and Practice. Springer. https://doi.org/10.1007/978-3-030-49108-6
Hutter, H.-P. et al. (2020) ‘Service design for accessible tourism’, in M. Antona and C. Stephanidis (eds) Universal Access in Human-Computer Interaction. Applications and Practice. Springer. Available at: https://doi.org/10.1007/978-3-030-49108-6.
H.-P. Hutter et al., “Service design for accessible tourism,” in Universal Access in Human-Computer Interaction. Applications and Practice, 2020. doi: 10.1007/978-3-030-49108-6.
HUTTER, Hans-Peter, Alireza DARVISHY, Stephan ROTH, Susanne GÄUMANN, Heidi KASPAR, Tatjana THIMM, Maksym GAIDUK, Sandra EVANS und Martin ROSENBERG, 2020. Service design for accessible tourism. In: Margherita ANTONA und Constantine STEPHANIDIS (Hrsg.), Universal Access in Human-Computer Interaction. Applications and Practice. Conference paper. Springer. 2020. ISBN 978-3-030-49107-9
Hutter, Hans-Peter, Alireza Darvishy, Stephan Roth, Susanne Gäumann, Heidi Kaspar, Tatjana Thimm, Maksym Gaiduk, Sandra Evans, and Martin Rosenberg. 2020. “Service Design for Accessible Tourism.” Conference paper. In Universal Access in Human-Computer Interaction. Applications and Practice, edited by Margherita Antona and Constantine Stephanidis. Springer. https://doi.org/10.1007/978-3-030-49108-6.
Hutter, Hans-Peter, et al. “Service Design for Accessible Tourism.” Universal Access in Human-Computer Interaction. Applications and Practice, edited by Margherita Antona and Constantine Stephanidis, Springer, 2020, https://doi.org/10.1007/978-3-030-49108-6.


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