Title: Smart infrastructure - smart services : focus on non-medical support services in hospitals
Authors : Schmitter, Paul
Kofler, Andrea
Gerber, Nicole
Hofer, Susanne
et. al : No
Proceedings: Proceedings CIB World Building Congress
Conference details: CIB world building congress, Hong Kong, 17–21 June 2019
Publisher / Ed. Institution : The Hong Kong Polytechnic University
Publisher / Ed. Institution: Hong Kong
Issue Date: 2019
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : English
Subject (DDC) : 362: Health and social services
658.2: Facility Management
Abstract: Non-medical support services in many hospitals are viewed from the perspective of the optimal costbenefit ratio. They are considered to be most effective when medical core service providers and patients are satisfied. However, there is more to it. Providing smart services in a hospital is a very complex endeavour and thanks to digitalization, non-medical support services can be turned into a truly smart and resource-optimized service provision. Cleaning routines, meal provision, safety & security and logistics based on smart technology are all expected to experience a boom. In Switzerland, the introduction of these technologies continues to present challenges. This paper demonstrates not only the specific role of non-medical support services but emphasizes the potentials for more smartness, highlights requirements, discusses the stakeholder involvement and stresses digital culture as the key aspect to introducing more smartness in Facility Management in the healthcare industry.
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference paper
ISBN: 978-962-367-821-6
URI: https://digitalcollection.zhaw.ch/handle/11475/18843
Appears in Collections:Publikationen Life Sciences und Facility Management

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