| Publication type: | Conference paper |
| Type of review: | Not specified |
| Title: | Smart infrastructure - smart services : focus on non-medical support services in hospitals |
| Authors: | Schmitter, Paul Kofler, Andrea Gerber, Nicole Hofer, Susanne |
| et. al: | No |
| Proceedings: | Proceedings CIB World Building Congress |
| Conference details: | CIB World Building Congress, Hong Kong, 17-21 June 2019 |
| Issue Date: | 2019 |
| Publisher / Ed. Institution: | The Hong Kong Polytechnic University |
| Publisher / Ed. Institution: | Hong Kong |
| ISBN: | 978-962-367-821-6 |
| Language: | English |
| Subject (DDC): | 362.11: Hospitals and related institutions 658.2: Facility Management |
| Abstract: | Non-medical support services in many hospitals are viewed from the perspective of the optimal costbenefit ratio. They are considered to be most effective when medical core service providers and patients are satisfied. However, there is more to it. Providing smart services in a hospital is a very complex endeavour and thanks to digitalization, non-medical support services can be turned into a truly smart and resource-optimized service provision. Cleaning routines, meal provision, safety & security and logistics based on smart technology are all expected to experience a boom. In Switzerland, the introduction of these technologies continues to present challenges. This paper demonstrates not only the specific role of non-medical support services but emphasizes the potentials for more smartness, highlights requirements, discusses the stakeholder involvement and stresses digital culture as the key aspect to introducing more smartness in Facility Management in the healthcare industry. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/18843 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Schmitter, P., Kofler, A., Gerber, N., & Hofer, S. (2019). Smart infrastructure - smart services : focus on non-medical support services in hospitals. Proceedings CIB World Building Congress.
Schmitter, P. et al. (2019) ‘Smart infrastructure - smart services : focus on non-medical support services in hospitals’, in Proceedings CIB World Building Congress. Hong Kong: The Hong Kong Polytechnic University.
P. Schmitter, A. Kofler, N. Gerber, and S. Hofer, “Smart infrastructure - smart services : focus on non-medical support services in hospitals,” in Proceedings CIB World Building Congress, 2019.
SCHMITTER, Paul, Andrea KOFLER, Nicole GERBER und Susanne HOFER, 2019. Smart infrastructure - smart services : focus on non-medical support services in hospitals. In: Proceedings CIB World Building Congress. Conference paper. Hong Kong: The Hong Kong Polytechnic University. 2019. ISBN 978-962-367-821-6
Schmitter, Paul, Andrea Kofler, Nicole Gerber, and Susanne Hofer. 2019. “Smart Infrastructure - Smart Services : Focus on Non-Medical Support Services in Hospitals.” Conference paper. In Proceedings CIB World Building Congress. Hong Kong: The Hong Kong Polytechnic University.
Schmitter, Paul, et al. “Smart Infrastructure - Smart Services : Focus on Non-Medical Support Services in Hospitals.” Proceedings CIB World Building Congress, The Hong Kong Polytechnic University, 2019.
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