Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-1493
Publication type: Conference paper
Type of review: Not specified
Title: Perfekt aufeinander abgestimmte FM-Leistungen im Spital – dank dem SLA-Good Practice Ansatz
Authors: Hinnen, Barbara
Gerber, Nicole
Hofer, Susanne
DOI: 10.21256/zhaw-1493
Proceedings: InServFM Tagungsband
Pages: 252
Pages to: 257
Conference details: InServFM, Frankfurt am Main, Deutschland, 21.-23. Februar 2017
Issue Date: 2017
Publisher / Ed. Institution: Verlag Wissenschaftliche Scripten
Publisher / Ed. Institution: Auerbach
ISBN: 978-3-95735-054-1
Language: German
Subjects: Spitäler; Facility Management in Healthcare; Service level agremment; Dienstleistungsvereinbarungen
Subject (DDC): 658.2: Facility Management
Abstract: In order to supply the non-medical support service providers in hospitals [FM in HC] with a systematic basis in their increasing need for Service Level Agreements, a holistic uniformly formatted SLA Good Practice was developed, including definitions of areas and disciplines and several information on the FM in HC services and their specific context. The SLA Good Practice for FM in HC allows discussing and defining the exact scope of services and to examine duplications and process inefficiencies.
URI: https://digitalcollection.zhaw.ch/handle/11475/1729
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in collections:Publikationen Life Sciences und Facility Management

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