|Title:||The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform|
|Authors :||Liberatore, Florian|
|Published in :||International Journal of Healthcare Management|
|Publisher / Ed. Institution :||Taylor & Francis|
|Language :||Englisch / English|
|Subjects :||Non-profit; Ownership status; Teaching hospitals; Patient satisfaction|
|Subject (DDC) :||361.763: Gemeinnützige Organisationen, NPO|
362: Gesundheits- und Sozialdienste
|Abstract:||Background: Teaching hospitals have to balance patient and learner needs in their daily routines. To respond to these challenges, non-profit hospitals may perform differently than public and for-profit hospitals because of their non-distribution constraint. Purposes: This study analyzes patient satisfaction data of non-profit teaching hospitals in comparison to teaching hospitals with for-profit and public ownership status. Patient satisfaction is assumed to be an indicator of how patient needs are met regardless of the teaching goals. Approach: The average patient satisfaction ratings for German hospitals (n = 1461) that were published on the ‘klinikbewertungen.de’ German hospital rating platform were collected for a cross-section analysis. Findings: The data show that non-profit teaching hospitals are better rated than for-profit and public teaching hospitals. Non-profit hospitals seem to be more competent in handling the balance between societies’ needs for clinical training and patient needs for a favorable service experience. Practice implications: For-profits hospitals should revisit their business model once they get involved in the provision of public values such as education.|
|Departement:||School of Management and Law|
|Organisational Unit:||Winterthurer Institut für Gesundheitsökonomie (WIG)|
|Publication type:||Beitrag in wissenschaftlicher Zeitschrift / Article in scientific Journal|
|Appears in Collections:||Publikationen School of Management and Law|
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