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dc.contributor.authorLiberatore, Florian-
dc.contributor.authorAngerer, Alfred-
dc.contributor.authorKriech, Sarah-
dc.date.accessioned2017-11-08T13:17:26Z-
dc.date.available2017-11-08T13:17:26Z-
dc.date.issued2017-11-
dc.identifier.issn2047-9700de_CH
dc.identifier.issn2047-9719de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/1445-
dc.description.abstractBackground: Teaching hospitals have to balance patient and learner needs in their daily routines. To respond to these challenges, non-profit hospitals may perform differently than public and for-profit hospitals because of their non-distribution constraint. Purposes: This study analyzes patient satisfaction data of non-profit teaching hospitals in comparison to teaching hospitals with for-profit and public ownership status. Patient satisfaction is assumed to be an indicator of how patient needs are met regardless of the teaching goals. Approach: The average patient satisfaction ratings for German hospitals (n = 1461) that were published on the ‘klinikbewertungen.de’ German hospital rating platform were collected for a cross-section analysis. Findings: The data show that non-profit teaching hospitals are better rated than for-profit and public teaching hospitals. Non-profit hospitals seem to be more competent in handling the balance between societies’ needs for clinical training and patient needs for a favorable service experience. Practice implications: For-profits hospitals should revisit their business model once they get involved in the provision of public values such as education.de_CH
dc.language.isoende_CH
dc.publisherTaylor & Francisde_CH
dc.relation.ispartofInternational Journal of Healthcare Managementde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectNon-profitde_CH
dc.subjectOwnership statusde_CH
dc.subjectTeaching hospitalsde_CH
dc.subjectPatient satisfactionde_CH
dc.subject.ddc361.763: Gemeinnützige Organisationen, NPOde_CH
dc.subject.ddc362: Gesundheits- und Sozialdienstede_CH
dc.titleThe balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platformde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dc.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitWinterthurer Institut für Gesundheitsökonomie (WIG)de_CH
dc.identifier.doi10.1080/20479700.2017.1397251de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end7de_CH
zhaw.pages.start1de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.monitoring.oajournalNot specifiedde_CH
Appears in Collections:Publikationen School of Management and Law

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