Title: The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform
Authors : Liberatore, Florian
Angerer, Alfred
Kriech, Sarah
Published in : International Journal of Healthcare Management
Pages : 1
Pages to: 7
Publisher / Ed. Institution : Taylor & Francis
Issue Date: Nov-2017
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Publication)
Language : English
Subjects : Non-profit; Ownership status; Teaching hospitals; Patient satisfaction
Subject (DDC) : 361.763: Nonprofit organization
362: Health and social services
Abstract: Background: Teaching hospitals have to balance patient and learner needs in their daily routines. To respond to these challenges, non-profit hospitals may perform differently than public and for-profit hospitals because of their non-distribution constraint. Purposes: This study analyzes patient satisfaction data of non-profit teaching hospitals in comparison to teaching hospitals with for-profit and public ownership status. Patient satisfaction is assumed to be an indicator of how patient needs are met regardless of the teaching goals. Approach: The average patient satisfaction ratings for German hospitals (n = 1461) that were published on the ‘klinikbewertungen.de’ German hospital rating platform were collected for a cross-section analysis. Findings: The data show that non-profit teaching hospitals are better rated than for-profit and public teaching hospitals. Non-profit hospitals seem to be more competent in handling the balance between societies’ needs for clinical training and patient needs for a favorable service experience. Practice implications: For-profits hospitals should revisit their business model once they get involved in the provision of public values such as education.
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Publication type: Article in scientific Journal
DOI : 10.1080/20479700.2017.1397251
ISSN: 2047-9700
URI: https://digitalcollection.zhaw.ch/handle/11475/1445
Appears in Collections:Publikationen School of Management and Law

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