Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform
Authors: Liberatore, Florian
Angerer, Alfred
Kriech, Sarah
DOI: 10.1080/20479700.2017.1397251
Published in: International Journal of Healthcare Management
Page(s): 1
Pages to: 7
Issue Date: Nov-2017
Publisher / Ed. Institution: Taylor & Francis
ISSN: 2047-9700
2047-9719
Language: English
Subjects: Non-profit; Ownership status; Teaching hospitals; Patient satisfaction
Subject (DDC): 362.11: Hospitals and related institutions
370: Education
Abstract: Background: Teaching hospitals have to balance patient and learner needs in their daily routines. To respond to these challenges, non-profit hospitals may perform differently than public and for-profit hospitals because of their non-distribution constraint. Purposes: This study analyzes patient satisfaction data of non-profit teaching hospitals in comparison to teaching hospitals with for-profit and public ownership status. Patient satisfaction is assumed to be an indicator of how patient needs are met regardless of the teaching goals. Approach: The average patient satisfaction ratings for German hospitals (n = 1461) that were published on the ‘klinikbewertungen.de’ German hospital rating platform were collected for a cross-section analysis. Findings: The data show that non-profit teaching hospitals are better rated than for-profit and public teaching hospitals. Non-profit hospitals seem to be more competent in handling the balance between societies’ needs for clinical training and patient needs for a favorable service experience. Practice implications: For-profits hospitals should revisit their business model once they get involved in the provision of public values such as education.
URI: https://digitalcollection.zhaw.ch/handle/11475/1445
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Appears in collections:Publikationen School of Management and Law

Files in This Item:
There are no files associated with this item.
Show full item record
Liberatore, F., Angerer, A., & Kriech, S. (2017). The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform. International Journal of Healthcare Management, 1–7. https://doi.org/10.1080/20479700.2017.1397251
Liberatore, F., Angerer, A. and Kriech, S. (2017) ‘The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform’, International Journal of Healthcare Management, pp. 1–7. Available at: https://doi.org/10.1080/20479700.2017.1397251.
F. Liberatore, A. Angerer, and S. Kriech, “The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform,” International Journal of Healthcare Management, pp. 1–7, Nov. 2017, doi: 10.1080/20479700.2017.1397251.
LIBERATORE, Florian, Alfred ANGERER und Sarah KRIECH, 2017. The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform. International Journal of Healthcare Management. November 2017. S. 1–7. DOI 10.1080/20479700.2017.1397251
Liberatore, Florian, Alfred Angerer, and Sarah Kriech. 2017. “The Balance of Patient and Learners Needs in Non-Profit, Public and For-Profit Teaching Hospitals : An Analysis of Average Patient Satisfaction Ratings of Hospitals on a German Hospital Rating Platform.” International Journal of Healthcare Management, November, 1–7. https://doi.org/10.1080/20479700.2017.1397251.
Liberatore, Florian, et al. “The Balance of Patient and Learners Needs in Non-Profit, Public and For-Profit Teaching Hospitals : An Analysis of Average Patient Satisfaction Ratings of Hospitals on a German Hospital Rating Platform.” International Journal of Healthcare Management, Nov. 2017, pp. 1–7, https://doi.org/10.1080/20479700.2017.1397251.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.