Title: “You can’t teach a grumpy dog new tricks” : the interplay between employee satisfaction and lean transformation practices affecting hospital performance – findings from the swiss hospital market
Authors : Angerer, Alfred
Meier, Flurina
Drevs, Florian
Published in : EURAM 2015 conference : uncertainty is a great opportunity
Conference details: EURAM 2015 conference : uncertainty is a great opportunity, Warsaw, 17-20 June 2015
Publisher / Ed. Institution : EURAM
Issue Date: 2015
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (abstract)
Language : English
Subjects : Lean transformation; Change management; Hospital; Employee satisfaction; Operations management; Switzerland
Subject (DDC) : 362: Health and social services
658.4: Executive Management
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Publication type: Conference other
ISSN: 2466-7498
URI: https://digitalcollection.zhaw.ch/handle/11475/13753
Appears in Collections:Publikationen School of Management and Law

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