Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: “Getting the two to dance” : how intra-organizational readiness fosters collaboration quality between hospitals and health insurance providers
Authors: Angerer, Alfred
Schmidt, Robin
Brand, Tim
Liberatore, Florian
Published in: American Journal of Management
Volume(Issue): 18
Issue: 1
Pages: 108
Pages to: 122
Issue Date: 2018
Publisher / Ed. Institution: North American Business Press
ISSN: 2165-7998
Language: English
Subject (DDC): 362: Health and social services
Abstract: According to the health-value chain concept, collaborations can optimize the interaction processes between actors of healthcare systems. This paper focuses on assessing the perceived inter-organizational collaboration quality between Swiss hospitals and health insurance providers and on assessing is influencing intra-organizational factors. A conceptual framework is proposed to understand the perceived quality of collaboration and applied on a survey with Swiss hospital/insurance employees. The results from a regression analysis support the hypotheses on intra-organizational readiness factors: for practitioners it is recommended to increase the three readiness dimensions Proficiency, Willingness and Empowerment, as they play a major role on the perceived collaboration-quality.
URI: https://digitalcollection.zhaw.ch/handle/11475/10321
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Appears in collections:Publikationen School of Management and Law

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