Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-9941
Full metadata record
DC FieldValueLanguage
dc.contributor.authorBertel, Diotima-
dc.contributor.authorTeles, Soraia-
dc.contributor.authorStrohmeier, Flora-
dc.contributor.authorVieira-Marques, Pedro-
dc.contributor.authorSchmitter, Paul-
dc.contributor.authorRuscher, Stefan-
dc.contributor.authorPaul, Constanca-
dc.contributor.authorKofler, Andrea Ch.-
dc.date.accessioned2018-08-30T06:40:53Z-
dc.date.available2018-08-30T06:40:53Z-
dc.date.issued2018-
dc.identifier.isbn978-989-758-299-8de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/9941-
dc.descriptionWhile Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions.de_CH
dc.description.abstractWhile Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions.de_CH
dc.language.isoende_CH
dc.publisherSciTePressde_CH
dc.rightshttp://creativecommons.org/licenses/by-nc-nd/4.0/de_CH
dc.subjectEngagement platformde_CH
dc.subjectEngagement ecosystemde_CH
dc.subjectDigital and human advisorde_CH
dc.subjectAmbient Assisted Living (AAL)de_CH
dc.subject.ddc004: Informatikde_CH
dc.subject.ddc600: Technikde_CH
dc.subject.ddc610: Medizin und Gesundheitde_CH
dc.titleHigh tech, high touch : integrating digital and human AAL advisory services for older adultsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeSetúbalde_CH
dc.identifier.doi10.21256/zhaw-9941-
dc.identifier.doi10.5220/0006799002410249de_CH
zhaw.conference.details4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018de_CH
zhaw.funding.euNot specifiedde_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end249de_CH
zhaw.pages.start241de_CH
zhaw.parentwork.editorBamidis, P.-
zhaw.parentwork.editorZiefle, M.-
zhaw.parentwork.editorMaciaszek, L.-
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsProceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Healthde_CH
zhaw.webfeedAngewandte Gerontologiede_CH
zhaw.webfeedGesellschaftliche Integrationde_CH
zhaw.webfeedHealth Research Hub (LSFM)de_CH
zhaw.webfeedHospitality & Service Managementde_CH
zhaw.webfeedFM in Healthcarede_CH
zhaw.funding.zhawActiveAdvicede_CH
Appears in collections:Publikationen Life Sciences und Facility Management

Files in This Item:
File Description SizeFormat 
2018_Bertel-etal_AAL-advisory-services-older-adults.pdf333.96 kBAdobe PDFThumbnail
View/Open
Show simple item record
Bertel, D., Teles, S., Strohmeier, F., Vieira-Marques, P., Schmitter, P., Ruscher, S., Paul, C., & Kofler, A. Ch. (2018). High tech, high touch : integrating digital and human AAL advisory services for older adults [Conference paper]. In P. Bamidis, M. Ziefle, & L. Maciaszek (Eds.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (pp. 241–249). SciTePress. https://doi.org/10.21256/zhaw-9941
Bertel, D. et al. (2018) ‘High tech, high touch : integrating digital and human AAL advisory services for older adults’, in P. Bamidis, M. Ziefle, and L. Maciaszek (eds) Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Setúbal: SciTePress, pp. 241–249. Available at: https://doi.org/10.21256/zhaw-9941.
D. Bertel et al., “High tech, high touch : integrating digital and human AAL advisory services for older adults,” in Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health, 2018, pp. 241–249. doi: 10.21256/zhaw-9941.
BERTEL, Diotima, Soraia TELES, Flora STROHMEIER, Pedro VIEIRA-MARQUES, Paul SCHMITTER, Stefan RUSCHER, Constanca PAUL und Andrea Ch. KOFLER, 2018. High tech, high touch : integrating digital and human AAL advisory services for older adults. In: P. BAMIDIS, M. ZIEFLE und L. MACIASZEK (Hrsg.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Conference paper. Setúbal: SciTePress. 2018. S. 241–249. ISBN 978-989-758-299-8
Bertel, Diotima, Soraia Teles, Flora Strohmeier, Pedro Vieira-Marques, Paul Schmitter, Stefan Ruscher, Constanca Paul, and Andrea Ch. Kofler. 2018. “High Tech, High Touch : Integrating Digital and Human AAL Advisory Services for Older Adults.” Conference paper. In Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by P. Bamidis, M. Ziefle, and L. Maciaszek, 241–49. Setúbal: SciTePress. https://doi.org/10.21256/zhaw-9941.
Bertel, Diotima, et al. “High Tech, High Touch : Integrating Digital and Human AAL Advisory Services for Older Adults.” Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by P. Bamidis et al., SciTePress, 2018, pp. 241–49, https://doi.org/10.21256/zhaw-9941.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.