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https://doi.org/10.21256/zhaw-9941| Publikationstyp: | Konferenz: Paper |
| Art der Begutachtung: | Peer review (Publikation) |
| Titel: | High tech, high touch : integrating digital and human AAL advisory services for older adults |
| Autor/-in: | Bertel, Diotima Teles, Soraia Strohmeier, Flora Vieira-Marques, Pedro Schmitter, Paul Ruscher, Stefan Paul, Constanca Kofler, Andrea Ch. |
| DOI: | 10.21256/zhaw-9941 10.5220/0006799002410249 |
| Tagungsband: | Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health |
| Herausgeber/-in des übergeordneten Werkes: | Bamidis, P. Ziefle, M. Maciaszek, L. |
| Seite(n): | 241 |
| Seiten bis: | 249 |
| Angaben zur Konferenz: | 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018 |
| Erscheinungsdatum: | 2018 |
| Verlag / Hrsg. Institution: | SciTePress |
| Verlag / Hrsg. Institution: | Setúbal |
| ISBN: | 978-989-758-299-8 |
| Sprache: | Englisch |
| Schlagwörter: | Engagement platform; Engagement ecosystem; Digital and human advisor; Ambient Assisted Living (AAL) |
| Fachgebiet (DDC): | 004: Informatik 600: Technik 610: Medizin und Gesundheit |
| Zusammenfassung: | While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions. |
| Weitere Angaben: | While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/9941 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | CC BY-NC-ND 4.0: Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International |
| Departement: | Life Sciences und Facility Management |
| Organisationseinheit: | Institut für Facility Management (IFM) |
| Publiziert im Rahmen des ZHAW-Projekts: | ActiveAdvice |
| Enthalten in den Sammlungen: | Publikationen Life Sciences und Facility Management |
Dateien zu dieser Ressource:
| Datei | Beschreibung | Größe | Format | |
|---|---|---|---|---|
| 2018_Bertel-etal_AAL-advisory-services-older-adults.pdf | 333.96 kB | Adobe PDF |  Öffnen/Anzeigen |
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Bertel, D., Teles, S., Strohmeier, F., Vieira-Marques, P., Schmitter, P., Ruscher, S., Paul, C., & Kofler, A. Ch. (2018). High tech, high touch : integrating digital and human AAL advisory services for older adults [Conference paper]. In P. Bamidis, M. Ziefle, & L. Maciaszek (Eds.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (pp. 241–249). SciTePress. https://doi.org/10.21256/zhaw-9941
Bertel, D. et al. (2018) ‘High tech, high touch : integrating digital and human AAL advisory services for older adults’, in P. Bamidis, M. Ziefle, and L. Maciaszek (eds) Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Setúbal: SciTePress, pp. 241–249. Available at: https://doi.org/10.21256/zhaw-9941.
D. Bertel et al., “High tech, high touch : integrating digital and human AAL advisory services for older adults,” in Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health, 2018, pp. 241–249. doi: 10.21256/zhaw-9941.
BERTEL, Diotima, Soraia TELES, Flora STROHMEIER, Pedro VIEIRA-MARQUES, Paul SCHMITTER, Stefan RUSCHER, Constanca PAUL und Andrea Ch. KOFLER, 2018. High tech, high touch : integrating digital and human AAL advisory services for older adults. In: P. BAMIDIS, M. ZIEFLE und L. MACIASZEK (Hrsg.), Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health. Conference paper. Setúbal: SciTePress. 2018. S. 241–249. ISBN 978-989-758-299-8
Bertel, Diotima, Soraia Teles, Flora Strohmeier, Pedro Vieira-Marques, Paul Schmitter, Stefan Ruscher, Constanca Paul, and Andrea Ch. Kofler. 2018. “High Tech, High Touch : Integrating Digital and Human AAL Advisory Services for Older Adults.” Conference paper. In Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by P. Bamidis, M. Ziefle, and L. Maciaszek, 241–49. Setúbal: SciTePress. https://doi.org/10.21256/zhaw-9941.
Bertel, Diotima, et al. “High Tech, High Touch : Integrating Digital and Human AAL Advisory Services for Older Adults.” Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and E-Health, edited by P. Bamidis et al., SciTePress, 2018, pp. 241–49, https://doi.org/10.21256/zhaw-9941.
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